Receptionist

Hitchin, Hertfordshire, United Kingdom

https://www.mncjobs.co.uk/company/anglian-country-inns

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Job Description

Who are you?
You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze! This role requires just that, from the first greeting to the, 'hope to see you again soon' departure, you understand hospitality and above all, how to make people happy.
You are looking for a part-time position and can work flexi hours between 7am and 9pm (including weekends and weekdays)
Please note: Due to the level of flexibility required and the long-term nature of this role, it is not suitable for students or those seeking summer-only employment.
What's the role?

Answering phones and managing online and phone reservations
Perform all check-in and check-out tasks
Welcome guests upon their arrival and assign rooms
Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers
Be knowledgeable of and able to upsell additional facilities and services
Maintain updated records of bookings and payments
Being a great communicator
Living the ACI mission and values every day, being a role model for others

What's in it for you?

Generous discount across all ACI sites on both food and drink
Great share of tips and tronc
Staff meals on shift
Cycle scheme - Money off a bike
'Live your life', charity day off each year
Wine at cost

Anglian Country Inns
Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!