Job Description

Job Overview

PERMANENT ROLE

PAY - 29,181 per annum, plus meal allowance

40 HOURS PER WEEK including breaks

SHIFT WORK, INCLUDING EVENINGS & WEEKENDS

8 HOUR SHIFTS

FREE CAR PARKING

ESTABLISHED GROWING BUSINESS

APPLY NOW!

Job Details

We are a leader in our field and provide accommodation for the workers employed at the Hinkley Point C Power Station construction site. We pride ourselves on our outstanding service levels and our friendly team.

We have an exciting new opportunity at our Hinkley, Sedgemoor and Brean Campuses to join our Front Office Team as a Guest Service Agent to provide a professional, friendly and highly efficient customer service experience to our guests.

If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......

Duties and Responsibilities

Responsible for the entirety of the customer journey from booking and pre- arrival through to the departure

Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments

Provide an efficient checking in and out process for all guests accommodating special requests whenever possible

Ensure any relevant information is handed over to the following shift to ensure consistency of service to the guests

Coordinate room status updates with the housekeeping department

Thoroughly understand and adhere to all cash handling and payment policies and procedures

Keep informed about all reservations and Front Office policies and procedures

Support Managers and fellow colleagues to maintain the defined standards. Work with colleagues at all levels to deliver a consistent level of quality service.

Handle and resolve guest complaints proactively and in a professional manner

Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction

Maintain clear and effective communication channels with all other departments and subcontractors

Always maintain a friendly yet professional relationship with campus guests, visitors and fellow colleagues

Be knowledgeable about the Campus and guest accommodation facilities and services

Process bookings for additional services such as the MUGA pitches, gyms and car parks

Focus on the brand essence 'a good night's sleep means a good day's work'

Ensure fair and equitable treatment of all Team Members and Guests in line with HOST's equality and diversity policies and procedures.

Any other duties reasonably required of you to support the department or business as needed.

Skills and Experience

Previous reception experience would be advantageous

First-rate customer service skills

Exceptional communication skills adaptable to a wide range of audiences

Highly personable with the ability to build relationships at all levels of the business

Have strong organisational and office administrative skills

Have a meticulous attention to detail

Be able to work on their own initiative

Proficient in IT/Microsoft Office and payment handling

Be willing to travel to and work at all three campuses

Successful applicants must be willing to undergo Baseline Personnel Security Standard vetting and obtain a DBS certificate. This standard is designed to provide a high level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licensed Site or may have access to sensitive nuclear information

If you have the relevant experience and skills, then please apply with your CV now.

Job Types: Full-time, Permanent

Pay: 29,181.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person