Job Description

Kilworth House is a taste of timeless elegance in the heart of rural Leicestershire. Set within expansive grounds, offering fine dining, luxurious accommodation and outdoor theatre, Kilworth House is breathtaking! Please take a look at our website www.kilworthhouse.co.uk

We have an exciting opportunity for a

Receptionist

to join our team.

Hours:

40 hours per week

Working pattern:

5 days out of 7, a mix of Early (6.45am to 3.15pm) Late (2.30pm to 11.00pm) and mid shifts
This is a varied and interesting role, working as part of a

friendly and supportive team

. If you enjoy a

customer-facing role

and want to be at the heart of our organisation, this could be a great fit for you.

Main Responsibilities

To complete the Reception shift procedures for both the early and late shifts

To assist the Reservations department on a daily basis in line with agreed standards.

To assist with the training and development of departmental staff.

To maximise yield within the departments in conjunction with Reception Manager and Sales department, proposing and implementing promotions to reflect the needs of the business.

To liaise with Department Managers to ensure exceptional service levels are consistently delivered to all guests.

To contribute to Front of house standards and objectives in line with overall Hotel policy.

To present a welcoming impression to our guests both on the telephone and in person.

To maintain a high level of customer care throughout the department.

To input into the compilation of and work within the agreed departmental budget.

To assist in managing aged debtors on a daily basis.

Ensure the correct allocation of charges to guest accounts and banking of all monies.

Job Types: Full-time, Permanent

Pay: 26,561.60 per year

Benefits:

Company events Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Application question(s):

Due to shift patterns and location you will need your own transport to get to Kilworth House Hotel and Theatre. Do you have your own transport?
Work authorisation:

United Kingdom (required)
Work Location: In person