Job Description

Job Summary:

Willow Practice has an exciting new vacancy for a part-time (20-25 hours/week) receptionist / administrator to join our dynamic admin team!

NHS or reception/customer service experience is preferable but not necessary, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

Answering calls Triaging appointment requests and booking appointments appropriately for patients Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Scanning and processing medical documents through SystmOne (clinical system) Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Provide administrative support to members of the primary healthcare team to ensure appropriate Practice records are kept up to date. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Preparing the surgery, waiting area, consulting rooms in preparation for clinics
Main duties of the job

Good IT and computer skills are essential for this position.

You must be a friendly, courteous people-person as this role primarily involves handling patient queries and have a strong work-ethic and resolve to help provide excellent patient care, in line with our practice vision.

We are based in Hounslow TW3 and serve just over 7000 patients.

Applicants must be flexible and able to work 5 hour shifts that start at 8am or finish at 6.30pm (shifts vary by day)

Monday to Friday. Weekly rotas are produced that indicate which shifts have been allocated the following week. Applicants need to be available to have shifts allocated to them between 8am-7pm Monday to Friday.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Job Types: Permanent, part -time

Salary: Based on the experience

Schedule:

Monday to Friday and 2 Saturdays a month
Experience:

Receptionist GP practice (preferred)
Work remotely:

No
Job Type: Part-time

Pay: 22,000.00-22,500.00 per year

Benefits:

Company pension
Work Location: In person

Expected start date: 18/01/2026