Job Description

Receptionist - New Lanark Mill Hotel

Location:

New Lanark Mill Hotel, Mill No.1 - Mill No.1, New Lanark Mills, New Lanark Rd, Lanark ML11 9DB

Salary:

19,500-23,809 per annum (based on age and experience)

Hours:

Full-time, includes some weekend and holiday shifts

About the Role

We're looking for a warm, engaging, and quick-thinking

Receptionist

to be the friendly face of

New Lanark Mill Hotel

. This is more than a front desk job -- it's about making every guest feel welcome from the moment they arrive. If you love people, enjoy good conversation, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

Greet guests and visitors with genuine warmth and professionalism Handle incoming calls with confidence and clarity, directing enquiries smoothly Keep the reception area tidy, welcoming, and well-organised Use our booking software (training provided) to manage reservations and guest details Support the team with admin tasks like data entry, filing, and emails Be a helpful point of contact for guests, staff, and suppliers alike

What We're Looking For

A natural people person -- someone who enjoys small talk and makes others feel at ease Quick, smart, and confident in handling multiple tasks Strong verbal and written communication skills Basic IT skills -- we'll train you on our systems, but you should be comfortable using a computer and able to pick up new tools quickly Previous experience in a receptionist or admin role is helpful, but not essential Familiarity with Reslynx is a bonus, but not required

Why Join Us?

New Lanark is a place of history, beauty, and community. As part of our hotel team, you'll work in a stunning riverside setting, meet people from all over the world, and be part of a friendly, supportive crew who care about making every visit special.

Staff Perks

All team members enjoy

complimentary access to our leisure facilities

, including the gym and pool, and get to work in one of Scotland's most breathtaking heritage locations -- meeting new people every day and being part of something truly special.

How to Apply

If you're someone who loves connecting with people, thrives on good conversation, and enjoys being part of a team that makes every guest feel special -- we'd love to hear from you.

Interviews will be held on Monday 29th and Tuesday 30th September, with an expected start date of Tuesday 1st October. Immediate start available.

Apply today and help us welcome the world to New Lanark.

Job Type: Full-time

Pay: 19,500.00-23,809.00 per year

Benefits:

Company pension Employee discount Gym membership On-site gym On-site parking
Ability to commute/relocate:

Lanark ML11 9DB: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person