Job Description

Job Title: GP Receptionist/Administrator

Location:

Grasmere Surgery, Leigh, Wigan

Hours:

22.5 hours per week -- Monday to Friday, 8am to 12:30 pm (Non-negotiable)

Contract Type:

Permanent

Salary:

Dependent on experience

Closing Date:

This advert may close early if sufficient applications are received, or by the 30/07/2025

About Us:

Grasmere Surgery is a friendly and busy GP practice in the heart of Leigh, serving approximately 8,000 patients. Our team includes 6 GP Partners, 3 Nurses, and 2 HCAs, all committed to providing high-quality care to our community.

Job Summary:

We are looking for an experienced

GP Receptionist/Administrator

to join our team. You will be the first point of contact for our patients and will play a key role in helping them access the right care, efficiently and courteously.

Requirements:

Essential:

Minimum 6 months experience working in a

GP surgery/Hospital

in both

reception and admin

roles. Excellent communication and organisational skills. Ability to work under pressure in a busy environment. Strong IT skills with experience using clinical systems (e.g., System One). Professional, friendly and empathetic manner. Strict commitment to

confidentiality

and

safeguarding

. Must be flexible -- occasional overtime may be required. Subject to an

Enhanced DBS check

.

Key Responsibilities:

Greet and assist patients in person and via phone in a professional manner. Manage appointment bookings, repeat prescriptions, and clinical messages. Maintain a tidy and welcoming reception area. Process incoming/outgoing post, scan documents, and update patient records. Support clinical staff with administrative tasks including chaperoning, filing, and managing referrals. Handle patient queries efficiently and accurately while maintaining patient confidentiality.

Additional Duties:

Participate in regular training and annual appraisals. Uphold practice policies, especially regarding confidentiality, health & safety, and equality. Support team members and contribute to continuous service improvement. Cover colleagues during annual leave or sickness.

What We Offer:

Friendly and supportive working environment. Opportunity to work in a well-established and respected practice. Access to NHS Pension Scheme (eligibility applies). Ongoing development and training opportunities.

How to Apply:

Please submit your CV and a brief covering letter detailing your relevant experience of working in a GP surgery for 6 months and why you feel you are suited to this role.

We look forward to welcoming a new team member who shares our passion for patient care.

Job Types: Part-time, Permanent

Pay: Up to 12.21 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person

Reference ID: May am receptionist