Job Description

An exciting opportunity has arisen for a full-time Receptionist within the Adult Community Division supporting our clinical teams at Carholme Court. This is a busy post dealing daily with patients, carers, staff and visitors, in person and via telephone. The site receives a high volume of telephone enquiries, along with dealing with postal mail, deliveries and routine administrative tasks. If you have good communication skills including excellent telephone manner, are able to keep calm, whilst working under pressure, have good computer skills, including outlook and are organised and above all a team player, then this opportunity could be for you.
Post is site based for 37.5 hours per week, 9am - 5pm Monday to Friday
Interviews will be held in person on Tuesday 23 September
Main duties of the job
To provide reception and administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate.
Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism.
To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.
To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy.
Have knowledge of Tust electronic systems including RiO, Datix, Supplychain, PlanetFM
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Details
Date posted
10 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
274-11652-AC
Job locations
Carholme Court
Long Leys Road
Lincoln
LN1 1FS
Job description
Job responsibilities
Please view the attached and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Get in touch today:
Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Gron Radley, Team Manager via email at Gron.radley@nhs.net
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected. Job description
Job responsibilities
Please view the attached and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Get in touch today:
Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Gron Radley, Team Manager via email at Gron.radley@nhs.net
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Qualifications
Essential

• NVQ 2 or equivalent qualification and/or previous experience in similar role
• GCSE in English, grades A-C or 9-4 or equivalent;
• ECDL or equivalent
• Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Desirable

• Proven experience in similar role or environment.

Skills
Essential

• Demonstrate good/excellent written and verbal communication skills
• Use own initiative and manage time effectively
• Have a calm, confident and approachable manner
• Able to demonstrate organisational skills
• Understands Code of Conduct in relation to Data Protection and Information Governance
• To be able to travel independently to participate in meetings or training, or to support other teams in other parts of the county

Experience
Essential

• Experience of working in a busy office or reception environment
• general administrative background, preferably within an NHS setting;

Desirable

• Knowledge of Trust clinical systems
• Knowledge of Trust clinical systems

Person Specification
Qualifications
Essential

• NVQ 2 or equivalent qualification and/or previous experience in similar role
• GCSE in English, grades A-C or 9-4 or equivalent;
• ECDL or equivalent
• Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Desirable

• Proven experience in similar role or environment.

Skills
Essential

• Demonstrate good/excellent written and verbal communication skills
• Use own initiative and manage time effectively
• Have a calm, confident and approachable manner
• Able to demonstrate organisational skills
• Understands Code of Conduct in relation to Data Protection and Information Governance
• To be able to travel independently to participate in meetings or training, or to support other teams in other parts of the county

Experience
Essential

• Experience of working in a busy office or reception environment
• general administrative background, preferably within an NHS setting;

Desirable

• Knowledge of Trust clinical systems
• Knowledge of Trust clinical systems

Skills Required