Job Description

We're Hiring! Front of House Receptionist

Location: Thurton Auto Centre, South Norfolk

Job Type: Full-Time | Permanent

Contact: Speak to Luke on 01508 501160

Are you a people person with a passion for organisation, energy, and making a great first impression? Thurton Auto Centre is looking for a vibrant Receptionist to be the welcoming face and voice of our busy, fast-paced automotive business -- covering our MOT, service & repair centre, Motorhome and Caravan Care department, and Vehicle Sales Brokerage.

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About the Role

You'll be based at the heart of our reception area, ensuring every customer receives a warm welcome and that calls, bookings and enquiries are handled professionally and efficiently. You will be providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Your Key Responsibilities:

- Meet & Greet customers arriving on site

- Answer and direct telephone calls to the correct department

- Manage appointment bookings using our digital diary system

- Perform data entry tasks accurately and in a timely manner

- Handle general enquiries for our Service, Motorhome Care and Sales teams

- Provide refreshments and ensure the reception area is tidy and welcoming

- Support with admin tasks including paperwork, keys, and booking confirmations

- Keep customers updated with booking reminders or service updates when needed

- Ensure the reception area is tidy and welcoming at all times

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What We're Looking For

We need someone with bags of personality, a natural smile, and the confidence to talk to customers and colleagues alike. If you're enthusiastic, bright, and enjoy working in a lively environment -- you'll thrive here.

A team player with a can-do attitude
Great phone manner and communication skills
Well-organised and proactive with the ability to prioritise tasks effectively
Comfortable using a computer and booking system (training provided)
Previous receptionist or front-of-house experience is an advantage, but not essential
Previous office experience is essential, preferably in a receptionist or administrative role
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
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Why Join Us?

At Thurton Auto Centre, we're a growing and dynamic business with a reputation for quality service across Norfolk and beyond. From MOTs to motorhome care, from vehicle sales to chassis protection -- we do it all. You'll be part of a friendly, professional team who love what they do and take pride in helping people stay safely on the road (or off-grid!).

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Apply Now!

Think you've got what it takes to be our new Reception Superstar?

Give Luke a call on 01508 501160 - let's have a chat and see if we're a good fit.

Or email your CV to info@thurtonautocentre.co.uk

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Thurton Auto Centre - Where Service Comes First

Job Type: Full-time

Pay: From 27,625.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday Weekend availability
Language:

English (preferred)
Work Location: In person