Job Description

Reception is the first point of contact for Youth Zone members, their parents, visitors, and suppliers. WEST's receptionist is responsible for greeting and welcoming every young person as they arrive and ensuring they leave safely. The key purpose of the role is to ensure the young people enter the session smoothly, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communication.

The post holder will be part of a welcoming and professional team who are also positive about young people and will ensure the Youth Zone will function to its maximum potential. The ideal candidate will be someone with a clear 'can do' approach, committed to a growth mindset, eager tolerant all for the benefit of supporting young people. You will demonstrate our Values through all you do and will commit to giving your best every session for young people.

Open 7 days a week including school holidays, WEST Youth Zone's purpose is to help young people grow to be happy, healthy and successful adults. Our state-of-the-art building provides young people with a range of activities, giving young people the opportunity to try new things, meet new friends and gain support from friendly, warm and positive staff and volunteers. Facilities include a kick pitch, climbing wall, gym, sports hall and recreation area, and dance, arts, music and media suites. The reception team plays a critical role in WEST's mission to provide young people with affordable access to fun and inspiring opportunities, all designed to help them lead active, positive lives and raise aspirations.

The role will require you to assist with Juniors (8 - 12 yrs) and/or Seniors (13 - 19 yrs) and/or Beyond (members with additional needs up to 25 yrs).

CORE RESPONSIBILITIES

Be a role model for young people and present a positive "can do" attitude To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors and the general public To support young people with completing membership forms To ensure new members are welcomed into the Youth Zone and introduced to a member of the youth work team To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be provided for the membership database) To ensure Junior members leave sessions safely in the care of parents or guardians To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors' badges To manage email inboxes and respond to emails in good time To deal with telephone enquiries, take and relay messages, screen and direct calls To cash/bank up at the end of each Youth Zone session To ensure that any administration and paperwork is up to date and completed by the end of each Youth Zone session To keep records up to date related to attendance, trips, events and meetings To support the smooth running of the Youth Zone session as required To carry out any other reasonable duties as requested by line manager or members of the Senior Leadership Team To administer First Aid in line with West Youth Zone procedures (First Aid training will be provided) Take personal responsibility for own actions to report any child protection concerns to the designated safeguarding leads using the safeguarding policies, procedures and practice (training to be provided) Commit to a culture of continuous improvement Work within the performance framework of West Youth Zone Represent West Youth Zone positively and effectively in all dealings with internal colleagues, and external partners Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct health and safety. To be alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and To report any child protection concerns to the designated safeguarding leads using the safeguarding policies, procedures and practice (training to be provided) To assist with any promotional activities and visits that take place at the Youth Zone To actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership Duties and Responsibilities

SELECTION CRITERIA

EXPERIENCE

Experience working on a reception desk or entrance point
Essential

Working in a customer facing environment
Essential

Experience using a membership system or data base.
Desirable

SKILLS, KNOWLEDGE AND ATTRIBUTES

Willingness to support the Youth Work team in ensuring a safe, fun, and welcoming environment for all young people
Essential

Ability to pay attention to detail, be thorough and organised
Essential

Able to communicate effectively with young people, parents, team members and members of the public.
Essential

Knowledge of computers and relevant software such as MS Office
Essential

Excellent timekeeper
Essential

A willingness to work unsociable hours when required
Essential

Flexible and a willingness to cover events, holidays and staff absence
Desirable

Satisfactory DBS clearance and committed to safeguarding children
Essential

Understand the principles of working with young people, the issues affecting their lives and knowledge of their needs
Desirable

APPLICATION PROCESS

To apply, please:

To apply, send your

CV and application form

to

recruitment@westyouthzone.org

Interviews will be ongoing and applications will close once an offer of employment is made. WEST Youth Zone are committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an Enhanced DBS check.
In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Job Types: Part-time, Fixed term contract

Pay: 13.85 per hour

Expected hours: 8 per week

Benefits:

Casual dress Company pension On-site gym
Schedule:

Every weekend
Application question(s):

The shift pattern for this roles are a bi Weekly Sunday shift , are you able to work on these day?
Work authorisation:

United Kingdom (required)
Work Location: In person