Job Description

Receptionist - Notting Hill

Full-Time | Samantha Cusick London

Ready to step into a front-of-house role that's as stylish and dynamic as you are?

We're looking for a

Receptionist

to be the warm, polished, and professional face of our

Notting Hill salon

-- someone who thrives in fast-paced environments, loves great hair energy, and knows how to keep everything (and everyone) running smoothly.

This isn't your average front desk gig. At Samantha Cusick London, our receptionists are

key players in the leadership team

, supporting both the creative crew and our clients, while upholding our values of inclusivity, accessibility, and empowerment.

What You'll Be Doing

You'll be the heart of the salon floor and the go-to for both clients and team alike. Every day is different -- and that's what makes it exciting.

Here's a snapshot of your responsibilities:

Front Desk Pro:

You'll greet every guest with a smile, handle bookings (online & phone), manage the schedule like a boss, and keep the salon vibe flowing.

Floor Flow:

Oversee the day-to-day rhythm of the salon, making sure appointments, walk-ins, and stylists are in sync.

Client Experience:

Deliver service that feels thoughtful, welcoming, and elevated -- from first hello to final goodbye.

Retail & Rebooking Support:

Guide clients through their journey, recommend products, and support rebooking -- always aligned with our values, never pushy.

Stock Control:

Stay on top of inventory levels and coordinate with the operations team to keep us fully stocked with everything we need.

Team Support:

Work closely with other front-of-house team members, supporting stylists, apprentices, and colourists alike. You'll also help onboard new FOH team when needed.

Salon Standards:

Help uphold the little details that make the big difference -- cleanliness, presentation, and high standards, always.

Creative Campaigns:

Get involved in marketing activities, client incentives, and fun in-salon events.

Performance Tracking:

Use booking data and sales insights to flag opportunities, spot trends, and help the salon hit targets.

What Makes SCL Different?

We're not just a salon -- we're a movement. At Samantha Cusick London, we're all about changing how people feel when they get their hair done. We make hairdressing fun again -- a joyful mix of creativity, connection, and confidence-building.

Our Purpose:

To help women feel their best -- empowered, seen, and reconnected with themselves.

Our Vision:

We're industry disruptors who champion individuality and challenge outdated norms.

Our Vibe:

Think of us as the cool older sister -- inclusive, stylish, smart, and supportive. We recommend what's best for you, not what's trending.

About You

You're a people person. You love being part of a team, leading with kindness, and keeping things running with precision and calm under pressure.

You're organised, proactive, and comfortable multitasking. You have great energy and an even better attitude. You're tech-savvy, confident using salon booking systems, and you stay ahead of the game. You care about delivering an incredible guest experience and making the team's life easier. You bring positivity to every room and thrive in a collaborative environment.
What You'll Bring to the Role

Confident with Tech:

You're comfortable navigating booking systems and have solid skills across Microsoft Office, Google Workspace, and cloud-based tools. Salon software experience is a bonus!

Strong Admin Game:

From inbox management to handling daily salon logistics, you're super organised and on top of your admin duties.

Excellent Phone Manner:

You know how to make people feel welcome from the first "hello" -- professional, friendly, and always composed.

Top-Notch Communication:

Whether it's speaking with clients, updating the team, or managing bookings, your written and verbal communication is clear, warm, and on point.

Detail-Oriented & Fast-Paced:

You've got an eagle eye for detail and the ability to stay calm and focused in a busy environment.

Data & Diary Savvy:

You're comfortable with data entry and updating records -- and can manage a packed schedule without breaking a sweat.

A Team Player at Heart:

You're approachable, reliable, and love working with people -- always ready to jump in and keep things moving.

Ready to Join?

If you're looking for a fresh challenge and want to be part of a brand that's shaking up the industry -- we'd love to meet you.

Apply now

and let's talk about your future at Samantha Cusick London.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company events Employee discount Referral programme
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Every weekend Weekend availability
Experience:

Receptionist: 1 year (required) Hairdressing: 1 year (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 18/06/2025
Expected start date: 21/06/2025