Job Description

Customer Service skills To display a professional welcome by:

Being positive and forthcoming at offering assistance Introducing yourself, answering face to face enquiries respectfully, promptly and proactively Recognising and responding to service users who have communication barriers Promoting the use of interpreters or sign language translators where spoken English is a barrier Supporting the practice complaints procedure and dealing with any issues that arise Displaying effective relationships will colleagues both within and outside the practice by: Understanding and respecting other peoples contribution to the service Contributing to staff meetings Team working skills Contributing to the smooth running of the admin and reception team by: Supporting and contributing to an induction programme for any new staff either admin or clinical Reporting any accidents and incidents and any breaches of health and safety to your manager. Communicating with and supporting colleagues. Maintaining the security of the Health Centre Administration skills To display effective word processing, database and spreadsheet skills by: Having and retaining a high level of typing ability Having an ability to input data accurately and quickly Collaborating with other administrative staff to establish and maintain a filing system for word processed documents Being literate and numerate in all communications including taking and passing on messages, including message books and e-mail Ensuring confidentiality of patient records as per the agreed local protocol Implementing appropriate filing systems agreed with the team Using photocopier and scanning facilities effectively Reporting any IT concerns to your manager To work with other staff to develop and implement an appropriate and efficient administration system by: Learning and maintaining a working knowledge of the clinical system (SystmOne) Scanning patient letters in to patients medical records via the workflow system Ability to take messages accurately and able to prioritise these to support patient needs Reporting to your manager any operational problems with the appointments system Maintaining patient records by creating, maintaining and filing when necessary, locating missing notes and returning notes to the Health Authority when requested Following the protocol which concerns the opening, processing and dispatching of mail Calling for ambulances as requested by the nursing and medical staff. Assisting with some secretarial tasks as needed.