Job Description

Job Ref:

CRI3288

Branch:

DoubleTree by Hilton London - West End

Location:

DoubleTree by Hilton London - West End, London (Central)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

02/12/2025

Closing date:

04/02/2026

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.



Why join Crimson Hotels- We believe great people deserve great perks:


Discounted stays around the world Free meal on duty + unlimited hot drinks Paid day off for your Birthday Team member discounts Health Benefit schemes Employee Assistance Programme and wellbeing initiatives Learning and development opportunities for career progression Recognition and reward schemes

Our Values

We

care

deeply about our people and communities,

empower

each other to grow and succeed, embrace

inclusivity

creating a welcoming environment for all,

innovate

to continuously improve, and remain

sustainable

to protect our future.



As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London - Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

You'll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you'll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You'll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.

What You'll Bring?

We're looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You'll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you'll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.




We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.



Ready to join us? Apply now and let's grow together.



Nestled at the gateway to London's West End, DoubleTree by Hilton London - West End offers the perfect base for exploring the city. Located just two blocks from the British Museum and within a mile of Soho, Covent Garden, and Regent Street, the hotel places guests steps away from world-class theatres, renowned musicals, and endless shopping and dining options. With Holborn and Russell Square stations only a five-minute walk away, the rest of London is easily accessible.



After a day of sightseeing, guests can unwind at The Writing Room, the hotel's contemporary restaurant and bar, serving crafted cocktails and a delicious selection of global cuisine. A variety of charming pubs and restaurants are also located just moments from the hotel.

Sustainability

Sustainability is at the core of our hotel, earning us the prestigious Green Key Certification. We are committed to eco-friendly hospitality, ensuring a comfortable and responsible stay.