Including weekends, covering early and late shifts.
:
We are seeking a friendly, reliable, and customer-focused Receptionist to join our dynamic team at a charming boutique hotel located in the heart of Lymington. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience for all who stay with us.
Key Responsibilities:
Guest Check-In & Check-Out:
Efficiently manage guest check-ins and check-outs, ensuring smooth arrivals and departures.
Customer Service:
Provide exceptional customer service, offering assistance with reservations, inquiries, and guest requests.
Reservations:
Handle phone calls, emails, and online bookings, ensuring accurate data entry and up-to-date availability.
Guest Relations:
Address any guest concerns or complaints in a professional and timely manner, ensuring their comfort and satisfaction.
Administrative Tasks:
Maintain accurate records, process payments, and ensure the hotel's database is up-to-date.
Communication:
Liaise effectively with housekeeping, management, and other departments to ensure seamless service delivery.
Security & Safety:
Ensure the safety and security of guests by following hotel policies and procedures, including emergency protocols.
Key Requirements:
Experience:
Previous experience in a hospitality or customer service role is preferred, although not essential.
Skills:
Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
Flexibility:
Ability to work a flexible schedule, including weekends and evenings. Shifts will be scheduled for 5 days out of 7, covering early and late shifts.
Attention to Detail:
High standards of accuracy and attention to detail in handling bookings, payments, and guest requests.
Team Player:
Willingness to work collaboratively with other team members to ensure excellent guest service.
Tech Savvy:
Comfortable using hotel management software, email, and standard office applications.
Local Knowledge:
Knowledge of Lymington and the surrounding area is a plus, to provide guests with recommendations and information about the locality.
Benefits:
Competitive salary based on experience.
Opportunity to be part of a close-knit, professional team.
Staff discounts on hotel services and facilities.
Opportunities for career development and training.
A beautiful and vibrant working environment in a boutique hotel.
If you are passionate about delivering exceptional guest experiences and are looking for a rewarding role in a welcoming and picturesque setting, we would love to hear from you!
Job Type: Full-time
Pay: 12.21-12.50 per hour
Additional pay:
Tips
Benefits:
Company events
Discounted or free food
Employee discount
Schedule:
Weekend availability
Ability to commute/relocate:
Lymington SO41: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location: In person