Job Description

We are seeking a friendly and efficient Receptionist to join our team at Priority House, Maidstone . As the first point of contact for visitors and callers, you will play a vital role in providing a welcoming and professional service. This role combines traditional reception duties with essential site-specific responsibilities, including mail handling.

Working Hours:

Monday and Friday, 1:00 PM - 9:00 PM, and every other Saturday and Sunday, 7:00 AM - 1:00 PM.

Key Responsibilities:

Answering and directing incoming calls, ensuring accurate routing and maintaining an up-to-date telephone directory.



Providing a professional and courteous welcome to visitors, ensuring they are signed in and directed appropriately.



Proactively identifying and reporting any issues or concerns that arise.



Managing incoming and outgoing mail, including franking outgoing mail and sorting incoming mail for distribution.



Providing general administrative support as required.



To provide a courteous reception service to all visitors/staff and patients in order to maintain the professional image of the Unit.



Ensure smooth running of office equipment (photocopier, fax, shredder) and organizes a call out if unable to solve problem.



Transferring calls to the correct departments and updating telephone numbers



Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.



We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.



Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.



We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.



You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.



The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.



Our strategy



Our mission is what we set out to do every day

We deliver brilliant care through brilliant people



Our vision is where we want to be in the future

To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.



Check out our recruitment videos Recruitment - YouTube



Make sure the Doctor on call and security information for the site is up to date with correct numbers on daily bases.



Provide a General Office function i.e. sorting and stamping post, accepting deliveries and ensuring these are delivered to the correct area, photocopying as required.



Provide cover as necessary for colleagues during annual leave & sickness. Adhere to all Trust Policies and Procedures.



Manage Health & Safety within own area of responsibility.