Job Description

Waterside Hotel & Leisure Club - Didsbury

40 Hour Week, Full time - Permanent

Clean, Friendly, Well maintained - These are the Waterside Hotel and Leisure club's core values If this describes you as well then why not join our team?

The ideal candidate will have suitable experience in a customer facing role, you should be well presented with a good telephone manner and friendly attitude. You should be competent with basic mathematics and have excellent written and spoken English.

The hotel hosts a fantastic state of the art leisure club and swimming pool and as a valued member of staff you will be granted complimentary use of these facilities. You will also benefit from staff meals while on shift and 28 days annual leave each year. This is an excellent time to be joining a modern and growing business.

Responsibilities and Duties

To provide excellent face to face service to all guests and members. Check in/out guests providing seamless experiences. Completing reservations online or over the telephone. Face to face bookings for events/reservations. Administration duties. Providing local information/recommendations for Hotel guests. Cashing up of shifts daily. Comply with Health & Safety regulations. Preparing bills/invoices. Taking and completing special requests. Problem solving.
Qualifications and Skills

Two years' experience. GCSE+ Qualifications. Sound service industry knowledge. Trained in Protel Hotel management systems (not essential)
Benefits

Complimentary leisure club membership. 25% discount on Hotel rooms friends & family. Discounted membership for the Leisure Club (Family & Friends) Additional day off on your Birthday
Job Types: Full-time, Permanent, Temp to perm
Contract length: 12 months

Pay: Up to 25,480.00 per year

Benefits:

Discounted or free food On-site parking
Experience:

Customer service: 2 years (required)
Work Location: In person