Job Description

Why work for Manchester Youth Zone

Annual leave entitlement of 33 days (pro-rata)

We are committed to training and developing our staff, that will include a full induction

We care about your wellbeing - you will have access to our EAP

5% pension contribution

Onsite gym and sports facilities

You will be part of our mission to positively impact the lives of young people in North Manchester

The Manchester Youth Zone first opened to young people in 2012 as an independent charity. Located in Harpurhey enables the Manchester Youth Zone to reach those young people who need "Somewhere to go, something to do and someone to talk to". At Manchester Youth Zone, we have a shared

purpose

to create

passion

and

pathways

for every young person we work with, we do this through providing a safe and welcoming environment, high quality youth work and promoting inclusion, resilience and aspirations.

We work with young people aged 8-19 and up to 25 for those with additional needs offering provision during the day (including weekends) for targeted young people, each evening for universal provision and residential provision for specific programmes. The Manchester Youth Zone has an excellent reputation in a number of areas including safeguarding, working with young people who are "at risk" of criminal exploitation, mentoring and employment skills. We have invested strongly in partnership working, becoming a community asset responding to the needs of young people and the local community of North Manchester.

Job description

This role is an integral part of our delivery to young people, and you will be part of the wider youth work team. Working on our busy reception area, you will be the first face our young people, visitors and families see, so it is vital that you are able to engage and interact with people of all ages and are committed to building positive relationships with members and families alike. This is an ideal pathway role to build your customer service and admin skills.

Your responsibilities will include (but are not limited to):

Represent Manchester Youth Zone by being a positive and welcoming presence for all who come to our building

Signing in members for sessions and activities and inputting sessional data onto our data systems

Run regular reports to ensure that all memberships are up to date

Registering new members; supporting young people and families with the completion of forms and ensuring all information is correctly inputted on system

Build long term and professional relationships with staff, young people and other visitors including our daytime provision

Manage incoming calls, responding or redirecting as appropriate

Regularly communicating with caregivers and the youth work team

Supporting the wider team with administration duties

To communicate all allergen information to our catering staff

Able to manage own workload to flex between essential tasks.

To adhere to Manchester Youth Zone policies at all times, with particular reference to health and safety, data protection, safeguarding and equal opportunities

Actively promote sessions, targeted projects and holiday clubs to members, parents and caregivers and positively contributing towards increasing Manchester Youth Zone membership

Actively address any bullying, harassment, or discrimination, promoting cohesion, inclusion, and positive relationships.

Promote and safeguard the welfare of children and young people at all times, managing any safeguarding issues should they arise (training provided).

To be an active member of the team and operate in line with the Charity's expectations, values and principles. Work a flexible pattern including evenings and weekends in line with the role/team requirements.

Carry out any other duties as may be reasonably determined by your line manager

Promote a positive image of MYZ through professionalism and good conduct with all our stakeholders and the public.

Applicants must be at least 18 years of age and must not attend our provision as a young person either currently or within the past 3 years.

Job Type: Permanent

Pay: 22,932.00 per year

Work Location: In person