Job Description

Description

Receptionist - Full Time

30,000

Manchester

We have an exciting opportunity for an experience and efficient corporate receptionist who is ready to move into a role will additional facility management responsibilities. You will relish a challenge and be highly organised, managing contractors and providing admin support to the off-site Building Manager.

The role is based at a modern office building, ideally located in central Manchester. You will deliver an exemplary tenant and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.

Hours and salary

30,000 PA

Monday to Friday 8.00am - 5pm

Key Responsibilities

Reception

Serve as the welcoming face of the building, delivering a professional meet-and-greet service for tenants, visitors, and contractors Act as the main point of contact for tenant and visitor queries, providing clear and helpful responses in a timely manner Maintain a well-presented and organised reception area that reflects the high standards of the estate

Building management

Build and maintain effective relationships with tenants, contractors, and key stakeholders, including the Building Management Team Schedule and oversee contractor visits, ensuring all works are carried out in line with Building Management requirements Assist with the management of building documentation, service records, and reports, ensuring accuracy and timely updates to the Building Management system Daily site check, ensuring all is in order Collaborate with the Building Management Team to review and update policies and procedures, ensuring they remain current and effective Maintain a well-presented gym space that reflects the high standards of the property Attend tenant meetings when required Assist with any other reasonable requests from the Building Management team

Tenant experience and community engagement

Prepare weekly site reports to send to Building Management Team on all activities that have taken place during the week (contractors, visitors, viewings, cleaning etc). Prepare weekly tenant email to send on a Monday with any relevant building news Ensure comms are professional and timely informing tenants of any issues and the resolution in place Prepare a monthly tenant newsletter

Skills, Knowledge and Expertise

Proven experience in a front of house reception role and are ready for a new challenge You have facilities management experience (desirable) Personable and proactive with a confident manner and able to deliver impeccable customer service Self-motivated and thrive in an environment where you are required to multitask Excellent problem resolution skills along with outstanding communication and active
listening skills
Competent Microsoft Office / App / Social Media user and willing to learn in house systems and processes

Benefits

Company pension
Referral programme
Wellness scheme, including a 24-hour confidential helpline
Company events

About LAH Property Marketing

LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.



For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.