Job Description

We are looking for a new receptionist, to work in our small, but unique GP Practice in Nantwich. Working as a member of the practice team demonstrating autonomy and initiative when required to. Be able to demonstrate resourcefulness, use own judgement, common sense and local knowledge to respond to patients enquires and requests.
Have excellent communication skills.
Main duties of the job
Greet all patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional
Answer the telephone, dealing with or redirecting enquiries.
Monitoring and signposting effectively patient requests from our online consultation platform, PATCHs
Make new and follow up appointments.
Accept messages for all of our clinical team.
Process requests for repeat prescriptions.
Record requests for home visits and contact the duty doctor with late calls.
Open mail and distribute appropriately.
Maintain computer data base.
Arrange hospital transport for patients requiring this service.
Cover for our Practice Prescribing Clerk on a Thursday and Friday and during times of annual leave and sickness
Maintain close and effective liaison with colleagues.
Understand and adhere to the practice Health & Safety policy.
Understand and adhere to all practice policies, protocols, standards and procedures.
Ensure the telephone system is operational at the beginning of the day (8:00am) and switched over to the night service at the end of the day (6:30pm).
At the start of the day, switch on appropriate appliances and make necessary preparations to receive patients.
Ensure that the premises are totally secure at the end of surgery before leaving the building.
To support the clinical staff with the administrative/clerical tasks necessary for the smooth and efficient, everyday running of the practice.
About us
Tudor Surgery is a close-knit, cohesive practice with a friendly working environment, providing quality care via a proven record of innovation and adapting to change. Situated in the market town of Nantwich, South Cheshire, we share purpose-built premises with on-site community staff. We have a kitchen area for informal chats over hot drinks, a staff room for lunch and a meeting room for our regular clinical meetings.
Details
Date posted
28 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1964-25-0004
Job locations
Churchview PCC
Nantwich
Cheshire
CW5 5NX
Job description
Job responsibilities
Must ensure that the Data Protection Act is adhered to and stringent confidentiality is maintained at all times.
Will behave in a professional manner when interacting with all members of the public, staff, patients and external organisations.
To attend relevant educational courses/sessions which have been agreed by the reception supervisor and are both beneficial to the practice as well as the individual.
To have an understanding, acceptance and adherence to the need for strict
confidentiality and be aware of the practice policy.
Maintain a tidy appearance during working hours and when representing the practice at meetings or courses.
Ensure you behave in a courteous and professional manner at all times.
This job description is not exhaustive and may require additional duties or responsibilities to be undertaken with in the framework of the post as directed by the practice development manager. Job description
Job responsibilities
Must ensure that the Data Protection Act is adhered to and stringent confidentiality is maintained at all times.
Will behave in a professional manner when interacting with all members of the public, staff, patients and external organisations.
To attend relevant educational courses/sessions which have been agreed by the reception supervisor and are both beneficial to the practice as well as the individual.
To have an understanding, acceptance and adherence to the need for strict
confidentiality and be aware of the practice policy.
Maintain a tidy appearance during working hours and when representing the practice at meetings or courses.
Ensure you behave in a courteous and professional manner at all times.
This job description is not exhaustive and may require additional duties or responsibilities to be undertaken with in the framework of the post as directed by the practice development manager.
Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting