Job Description

Overview of our organisation

: St David's Clinic is a supportive, forward-thinking teaching/training practice involved in research, and a friendly multi-disciplinary team of other dedicated and highly skilled healthcare professionals comprising of 13 GP's, 2 nurses, 4 HCA's, 2 Advanced Clinical Practitioner's, 1 Physician Associate, 1 pharmacist technician, 1 physiotherapist, and 2 onsite Pharmacists.

Job summary

: We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The post is for part time. Monday-Friday 30 hours a week. Hours to be worked between the hours of 08.00am-18.30pm. We are ideally looking for someone with excellent interpersonal skills and experience with dealing with the general public. Delivering high quality services is essential.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Dealing with patient enquiries both over the telephone and on the front desk. Computer literacy is essential and full training will be given as appropriate. Rate of pay is to be discussed and will be offered membership of the NHS pension scheme.

Main duties of the job

: The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks which will be dependent upon factors such as workload and staffing levels.

Maintaining and monitoring the practice appointment system Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately. Signpost patients to the appropriate service or healthcare professional in a courteous, efficient and effective way. Taking messages and passing information on Dealing with prescription queries in accordance with Practice Guidelines. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Input data into the patient's healthcare records as necessary. Maintain a clean, tidy, effective working area at all times. Support across 3 sites: St David's, St Brides and Gaer.
Job Type: Part-time

Pay: From 12.50 per hour

Expected hours: No less than 30 per week

Benefits:

On-site parking
Work Location: In person