Job Description

Job Summary:

We are seeking a professional and friendly experienced Receptionist to join our friendly Hotel Reception team. The ideal candidate will be the first point of contact for visitors and provide administrative support across the organization. You must have customer facing experience in a similar role and be computer literate with an excellent telephone manner. Full training will be given on the systems and processes at the Hotel but the ideal candidate must be confident in dealing with guests both in person and via the telephone efficiently and professionally at all times. Hours of work tend to be 8 hour shifts between the hours of 7.30am to 10.30pm including Weekends, Bank Holidays, Christmas and New Year. The role includes making and managing reservations, allocating rooms, checking guests in and out, taking payments, responding to e-mails and making and receiving telephone calls

Duties:

- Greet and welcome guests as soon as they arrive at the Hotel
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Provide accurate information in-person and via phone/email
- Money handling and cashing up at the end of a shift

- Make and manage reservations

- Check in & out guests

- Reservation queries

Qualifications:

- Excellent phone etiquette skills
- Proficiency for basic accounting tasks
- Strong administrative skills
- Ability to type accurately and efficiently
- Exceptional organizational abilities to manage tasks effectively
- Capability to computerize information for record keeping
- Proficient in data entry for maintaining accurate records

This Receptionist position offers an opportunity to work in a dynamic environment where your skills will be valued. If you have the required qualifications and are looking to contribute to a professional setting, we encourage you to apply.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 16 - 40 per week

Additional pay:

Tips Yearly bonus
Benefits:

Canteen Company events Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: PTR1
Expected start date: 14/06/2025