The Receptionist will work under the direction of the Office Manager (OM) and will be the first point of contact for all enquiries into RSPCA Norwich.
Working collaboratively with staff, volunteers and Trustees you will ensure that the customer experience offered is of the highest standard, from initial contact through to outcome.
An outgoing and enthusiastic individual, you will proactively seek to always improve and streamline the customer care function within the charity where necessary, with a focus on both internal and external stakeholders.
At all times you will maintain the excellent standards expected from the RSPCA, and be supportive and sympathetic to the aims of the charity.
What's in it for you?
We are looking for the ideal candidate to join us and in return we can offer a uniform, pension, generous annual leave (including an additional day for your birthday), death in service plan, cycle to work scheme, health care cash plan, retail discount scheme, a dynamic and exciting team and plenty of finned, furry, feathered and scaly friends to interact with!
Proposed hours are Monday, Tuesday and Friday, 9:30am - 4:00pm
To apply, please submit both a covering letter (including how you meet the above criteria), along with your CV.
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