Full or part time position considered, A variety of shifts including evening and weekends.
Hours per week:
24 to 40
Posted date:
29/05/2025
Closing date:
02/09/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
24/7 access to our employee assistance programme
A day in the life of...
As a member of the Front of House team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. You will also work in other Front of House areas including restaurant, bars, banqueting and events.
As an integral part of our hotels operational team, you'll offer support across all areas of the business to ensure a first class guest experience.
What do we need from you?
Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
Full Training will be given in all areas of Front of House, however previous food and beverage and reception experience would be an advantage, with the possibility of additional training and career growth over time.
Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Located between the airport and the centre of Norwich, this modern hotel is an ideal base for a relaxing break close to the beautiful Norfolk Broads.
Explore the delights of Norwich whilst enjoying the excellent facilities and friendly service
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