Job Description

Location: Norfolk, NR7 0HS

Hours of work: 40

Contract Type: Permanent

We're hiring a Receptionist to join a brand-new client account, right from day one. This is a great opportunity to help shape the front-of-house experience as part of our Workplace Experience team.

You'll be the face of the building - welcoming guests, supporting building users, and creating moments that matter for everyone who walks through the door.


Professional, warm, and proactive, you'll bring best practice to life across all front-of-house areas.


At ISS, we empower our Workplace Placemakers to deliver exceptional service.


In this role, you'll help create a workplace that's not just functional, but truly engaging - where people feel supported, connected, and inspired. If you're passionate about service, people, and making a difference, we'd love to hear from you.

Key Responsibilities

Deliver outstanding customer service and act as the main point of contact for enquiries. Create a welcoming environment for clients, visitors, and colleagues. Support high-profile events and day-to-day operations across the site. Work closely with security to follow site access and safety procedures. Conduct building tours, report faults, and maintain presentation standards. Build strong client relationships and capture individual preferences. Promote collaboration and a positive one-team culture across all functions.

Professional and Personal Competencies/Qualifications

Some experience within facilities management is essential. Reception or front-of-house experience is preferred. Able to work discreetly within a highly confidential environment. Proficient in Microsoft Office applications. Experience in public sector or commercial settings is advantageous. Skilled in managing multiple stakeholder demands under pressure. Strong organisational and time management abilities.

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/





Work Location: In person