Job Description

Job Introduction

Your future is here


A place to inspire


Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we're making a positive difference to our learners, to our communities and to each other. We're building better futures, for others and for ourselves. Here, you'll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career.
What you'll do


This role sits within the Customer Operations Team providing a warm welcome to college campus, face to face and over the telephone. This important role will ensure that all visitors to the college receive an outstanding customer service, both welcoming and supportive, signposting to relevant solutions whilst providing outstanding administrative services to support the wider student services department. The Basford Campus is home to our Supported Learning students in their own purpose-built building, The Gateway. This receptionist will work closely supporting these students as well as the wider Basford Campus.


Who we're looking for


You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services, particularly security, estates services, the wider student services team and curriculum colleagues to ensure the service provided is outstanding and meets the needs of all of its diverse customers.


We're looking for someone who has:

Experience working in a complex and diverse student/customer focused environment A confident outgoing personality, who will provide an excellent service supporting students to navigate the college and signposting to more specialist teams as required including student advisors and other services to give students the best possible experience throughout the student journey at Nottingham College.


You could be expected to work at any of our campuses but will have a core base for most of the year. The base for this role will be Basford Campus.

Why Join us

Competitive salary - 24,285 to 25,335 FTE. (This will be pro-rata for part time posts) 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave Access to Local Government Pension Scheme (LGPS). Discounts at various stores and services across the UK via our Vivup App Various travel schemes including cycle to work, local transport season tickets and car salary sacrifice scheme Opportunities for professional development including 8 dedicated Continued Personal Development (CPD) days and our Request to Invest Programme

A place to belong
At Nottingham College, we're committed to creating a workplace where everyone feels supported, valued, and understood.
We're proud to be recognised as a Carer Confident employer, acknowledging the tailored support we offer to staff who balance their roles with caring responsibilities. As part of the Endometriosis Friendly Employer scheme, we're actively tackling the stigma around menstrual health and providing meaningful support to those affected.
Our commitment to wellbeing continues as we work towards becoming a Menopause Friendly accredited employer, ensuring those experiencing menopause and peri-menopause feel heard and supported.
Mental health matters here too -- our network of accredited Mental Health First Aiders is always growing, helping to foster a culture of compassion and understanding across the college.
Through our Wellness Cafes - informal gatherings that invite open conversation - colleagues are encouraged to share experiences and support one another. Whether navigating health challenges or balancing work and personal life, wellbeing is prioritised at Nottingham College, allowing you to thrive in your career.
Nottingham College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.
Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references, and an enhanced DBS check will be required for this role.
Apply


If you're ready to be part of something special, the future is here. Visit Nottingham College - Current Vacancies to apply.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close this advert prior to the stated closing date should we have a high volume of candidates. Please note that interview dates may be subject to change depending on availability