Job Description

The Role

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

Responsibilities

Manage the reception desk ensuring surgeries run smoothly and efficiently

Receive patients and visitors courteously and efficiently

Answering the telephone, taking messages, and passing them on appropriately

Processing appointment requests by telephone or in person

Actioning any queries for repeat prescriptions in accordance with practice guidelines

To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.

Covering all reception/administration task as necessary

Taking requests for home visits and ensuring they are recorded and processed correctly

Liaising with hospitals, primary health care teams, social services etc.

Entering computer data updating patient records

Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

Photocopying, scanning, and shredding as requested

Ensuring confidentiality is maintained at all times

Having a thorough knowledge of all practice procedures and policies

Working in accordance with written protocols

Completing any tasks allocated by managers or GPs.

Attending team training events as part of ongoing development and training

Assisting in opening and distribution of post if needed

Assisting in the filing away of medical records

Attending protected learning time sessions when required

Registering patients as per the practice's policy and procedures

Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager

Providing coveras required by the practice manager

All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Confidentiality

While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health and Safety policy.

Safeguarding

All employees are responsible for taking all reasonable measures to ensure that the risk of harm to children and vulnerable adults are minimised. They should take all appropriate actions to address concerns, working to agreed local policies and procedures, including the guidance on Safeguarding, in partnership with other relevant agencies. This includes accessing appropriate training, advice, and support.

Disclosure and Barring Services

This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.

Infection Control

All employees have an individual responsibility to have knowledge of and employ the basic principles of infection prevention and control practice. All employees must comply with Infection Prevention and Control mandatory training requirements.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues.

Person Specification

Essential

Education and Qualification: Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)

Knowledge: Knowledge of administrative management practices and procedures

Skills and Abilities: Excellent communication and interpersonal skills. Proactive & resilient approach.

Ability to communicate effectively both verbally and in writing with a range of different audiences. Time management skills and ability to multi-task. Proficient in all areas of Microsoft Office

Desirable

Education and Qualification: General level of education to A-Level standard or equivalent

Skills and Abilities: Managing Processes, Developing Standards, Promoting Process Improvement, Inventory Control

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 - 37.5 per week

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Application deadline: 20/06/2025
Reference ID: CSMP - Receptionist - June 2025
Expected start date: 14/07/2025