Job Description

Receptionist - Perle Hotels

Location:

Perle Oban Hotel & Spa - Oban

Salary:

12.60 per hour (+ 1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits

The Opportunity

Do you love making guests feel welcome from the very first hello? At the Perle Oban Hotel & Spa, our Reception team sets the tone for the entire guest experience. We are looking for a friendly, professional, and guest-focused

Receptionist

to join our team. As the first point of contact, you'll be responsible for delivering warm Scottish hospitality, handling guest enquiries, and ensuring smooth day-to-day operations at the front desk.

About Perle Hotels

Perle Hotels is a small luxury hotel group dedicated to modern Scottish hospitality in some of the country's most breathtaking locations. Each of our hotels has been lovingly restored and reimagined, blending contemporary design with authentic Highland character. We believe in creating memorable guest experiences through warm service, a focus on local produce, and a deep connection to our communities.

About the Hotel

Located on Oban's seafront,

Perle Oban Hotel & Spa

is a striking Victorian building overlooking the harbour and islands beyond. This four-star hotel combines period features with contemporary design, offering guests stylish rooms and relaxed luxury. Dining is centred around the

Oban Brasserie

, serving Scottish classics and seasonal seafood, while the in-house

Perle Spa

provides a haven of relaxation in the heart of the "Gateway to the Isles.

The Location & Community

Whether in Portree, Oban, or soon in Edinburgh, our hotels are at the heart of Scotland's most sought-after destinations. From the rugged beauty of the Isle of Skye to the vibrant cultural hubs of Oban and Edinburgh, we're proud to be part of communities that celebrate heritage, nature, and local produce. Our teams don't just work here - they live here, becoming part of the fabric of these special places.

Key Responsibilities

Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out process. Handle guest enquiries in person, by phone, and by email, always with courtesy and efficiency. Manage reservations, payments, and billing with accuracy. Liaise with housekeeping, food & beverage, and other departments to ensure smooth operations. Maintain reception and lobby areas to the highest standards. Assist with guest requests, local knowledge, and personalised service. Support the Reception Supervisor/Front Office Manager in daily duties as required.

What We're Looking For

Previous experience in hospitality or a customer service role preferred but not essential - full training will be provided.


A natural communicator with a warm, welcoming personality.


Strong organisational skills and attention to detail.


Comfortable using computers and hotel booking/reservation systems (training provided).


Calm under pressure and able to solve problems quickly.


A passion for hospitality and creating memorable guest experiences.

Salary & Benefits

An hourly rate of 12.60 1.00 housing allowance for those NOT requiring accommodation. Share of tips & service charge 28 days annual leave. Subsidised staff accommodation available (in certain locations). Company pension scheme. Complimentary gym membership. Employee Assistance Programme & cycle to work scheme. Staff discounts across Perle Hotels' rooms, dining, and spa. Friends & family discounted hotel rates across the group. * "Refer a Friend" bonus scheme.