Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience



YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

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Job overview

An exciting opportunity has arisen for two Receptionists / Administrators to join our admin team based at the Woodlands in Ipswich .



Our shift pattern is 0600-1400 and 1400-2200 for Reception, and 0800-1600 for ward admin roles.



If you are a friendly, positive and well organised person that is interested in developing their current admin and reception skills whilst working in a fast paced environment and you are interested in an exciting challenge then this opportunity could be for you!



This post requires a confident, level-headed individual who can be flexible, adaptable and can work on their own initiative as well as part of our team. Good communication and telephone skills are key to maintain our high level of service. Ideally, we are looking for someone who has administration experience including good typing skills and IT knowledge.



You will also work on our wards at the Woodlands providing admin support to our clinicians and full training for reception and administration work will be provided.



You must possess excellent time management skills, a positive approach and a friendly, helpful manner. You will need to be able to remain calm under pressure and to prioritise your workload.


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Main duties of the job

Your main duties will include

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Meet and Greet - You will be the the first person our patients, carers, family members and visiting professionals meet when arriving at Woodlands.



Answering the phone, taking messages, putting calls through or re-directing.



Managing diary room bookings.



Signing in and out security packs for staff.



Responsibility when fire alarms sound and other health and safety related procedures.



Accepting deliveries and directing post.



Attending MDT morning meetings, prepping for the meeting and live typing to update patient information.



Maintaining and updating electronic patient data.



Scanning, photocopying and displaying posters.



Supporting the wider admin within the unit.



Interacting with professionals, carers, and service users.

Skills we are looking for include

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Exceptional communication



Typing skills



Knowledge of Microsoft Packages



Confident in abilities



Personable



Willing to learn and adapt



Excellent time management


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Working for our organisation

We promote and adhere to the workplace values of NSFT.



Our busy team reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By 'living our values' we will develop our Trust, our people, and continue to improve the quality of everything we do.



We provide an attractive and competitive package of benefits including generous holiday entitlement and compassionate sickness benefits, in addition to Staff Wellbeing services.



Benefits included with this role are:


NHS pension A comprehensive in house & external training programmes career progression Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) Staff physio service NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.


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Detailed job description and main responsibilities

You will be contacted via email but these emails may go to your SPAM, so please keep checking all your emails if applying.



Please visit our Facebook and Twitter page @NSFTjobs

Previous applicants need not apply


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Person specification

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Qualifications

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Essential criteria

NVQ 2 Customer Service or equivalent qualification or experience #####

Desirable criteria

Knowledge of Trust's electronic records ####

Experience

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Essential criteria

Experience of working in a busy reception / office environment Experience in dealing with telephone and face to face communication #####

Desirable criteria

Experience of data inputting ####

Knowledge

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Essential criteria

Microsoft packages ####

Other

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Essential criteria

Must have good typing skills

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)

FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.



Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.


The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.


This update service is an annual subscription at a cost of 16 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.


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Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.