Job Description

Description

Responsible for providing excellent customer service, as the 'face' of the L'Occitane brand to all visitors, guests and Associates. Ensuring the smooth functioning of the Reception area including Goods In/Post Room and assisting the EA in with a range of Office Management responsibilities.

This role is a 4 day a week role, Monday to Thursday. The role is office based and we are at Edgware Rd. NW1 5DH.

What Will You Do?

Reception Management, Post Room & Goods In:

Perform reception duties in an efficient, professional and courteous manner by: Welcoming visitors and associates in person or on the telephone, answering or referring inquiries Directing visitors by using internal directories and tools Maintaining Security by following procedures, monitoring visitor logbook, issuing visitor badges Gain useful knowledge of the telecommunication system by following instructions for landline and Lyncs toolset. Maintain a safe and clean reception area by complying with procedures, rules and regulations. Manage the Post Room and associated daily duties efficiently Manage incoming/outgoing daily courier dispatch.

Assist with Office Management:

Manage meeting room bookings and maintenance to ensure all meeting rooms are in good order, including technical presentation equipment. Support with meeting setup including refreshments and catering when required. Support the Office Manager with maintaining the central filing systems, e.g. UK Directory, recycling, signing in records, photocopier services, courier services,), franking machine, Responsible for ordering supplies and stationary for Head Office, including printer toners, cleaning equipment, kitchen supplies as required using preferred suppliers. Assist with reinforcing and contribution to recycling initiatives Support Office Manager with supplier relationship management, including researching competitive prices for courier, stationery, etc to ensure that our suppliers are cost effective and meeting service level targets.

Health & Safety:

Support with Fire Marshall duties including arranging Fire Drills and ensure the business is compliant with policies. Support the Office Manager with managing Head Office H&S requirements, including office security by following procedures and monitoring the visitors log Updating the H&S and Evacuation plan Monitoring First Aid Kits to ensure they are fully stocked at all times

Admin Support:

Assist Directors when required with travel and hotel bookings using Egencia. Assist Directors when required with Expense processing using Concur. Support Office Manager with managing and reconciling Petty Cash when required. Support Charity Committee with International comms and other Group Initiatives when required. Reconcile the monthly BRC Reports and distribute to the MD/Directors in good time. Work with PA to assist PR team with maintaining PR data using Gorkana Raise Purchase Orders using Predict Supplier liaison, dealing with Head Office goods and services suppliers Work with the EA and PA to provide admin support to other areas of the business as required.

The Perfect Candidate:

The ability to always deliver an excellent 'customer facing' service to all visitors, team members and couriers Initiative is a key part of this role so we ideally require someone who has previously worked within a similar role and can pre-empt what's required, plan ahead and have great organisational skills A great communicator with excellent written and verbal communication skills Proficiency in Microsoft Office Packages - Word, Excel, Outlook, PowerPoint

What We Offer You!

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+ Discretionary Company Bonus scheme + Contribution Pension Scheme
+ Holiday Allowance - above statutory
+ Flexible Bank Holidays
+ Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
+ Hybrid working for Office based staff- 3 days in the office
+ Work from Anywhere Policy - up to 4 weeks a year
+ Volunteering 1 Day
+ Half day leave for Birthday
+ One day's holiday for NewlyWeds
+ Discount Scheme
+ Product allocation
+ Company benefits platform
+ Cycle to work scheme through Reward Gateway
+ Travel Loan through Reward Gateway
+ Subsidised health & wellbeing plan
+ Long service awards

Please note some eligibility criteria may apply

About L'OCCITANE EN PROVENCE

L'OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature's wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.

Not only an award-winning brand and a premium retailer, L'OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.

L'OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees' careers, our main consideration is their ability to do their jobs and develop in their roles.

We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.