Job Description

Job Title:

Receptionist

Reports to:

Guest Services Lead

Location:

Westgate Oxford

Pay Rate:

12.89 per hour

Job Purpose:

To provide a professional and welcoming first point of contact for visitors, clients, and staff. Responsible for managing front desk activities including answering calls, handling inquiries, and ensuring a smooth and efficient reception service.

Key Responsibilities

Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression. Answer and direct incoming telephone calls; take accurate messages when required. Maintain a clean, tidy, and presentable reception area and meeting rooms at all times. Handle all incoming and outgoing mail, packages, and deliveries efficiently. Manage visitor logs and issue visitor passes in accordance with security protocols. Schedule, prepare, and coordinate meeting room bookings, including setup and post-meeting tidy-up. Collaborate with housekeeping and meeting holder where appropriate. Monitor and respond to enquiries in the Westgate Oxford inbox promptly and professionally within 24 hours. Provide accurate information to guests and staff regarding Westgate services and operations. Escalate or resolve guest complaints appropriately, ensuring excellent guest service. Perform regular inventory checks and replenish kitchen sundries at the start of each shift. Raise and manage service tickets for the office phone system and report faults via the Resolve app. Support general administrative tasks such as photocopying, filing, and data entry. Maintain and update internal contact lists and staff directories. Assist with meeting and event preparations as needed. Collect and manage guest feedback using the "Made You Smile" system. Maintain confidentiality and discretion in all interactions. Report any maintenance or safety issues in the reception or meeting areas.

Skills & Experience

Proven experience in a receptionist, front desk, or customer service role. Excellent verbal and written communication skills. Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint. Strong organizational and multitasking abilities. Professional appearance and demeanour. Ability to remain calm and courteous under pressure.

Preferred Qualifications

English GCSE

Working Hours

* Monday to Friday, 0800 - 1700