Job Description

Band 2 Receptionist (Pain Management Clinic)
This is a part time post for 20 hours per week.
The Pain Management Clinic is looking for a part-time Band 2 Receptionist to join our busy Pain Management team.
Reception is the first point of contact within our busy service, therefore, a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
Previous NHS experience is not required, but customer-facing experience is desired.
Main duties of the job
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
Process and log referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
Coordinate appointments and procedures at other hospitals and organisations, where the patient pathway requires input from these.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Details
Date posted
18 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro-rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
193-7478465NCG-A
Job locations
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Job description
Job responsibilities
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.
Please refer to the attached & Person Specification for further details. Job description
Job responsibilities
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.
Please refer to the attached & Person Specification for further details.
Person Specification
Qualifications
Essential

• GSCE (or equivalent) or above in Maths and English Language

Experience
Essential

• Experience within a customer service setting
• Experience of note management
• Previous experience of working with databases and maintaining data quality

Desirable

• Reception experience
• Experience within an NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

Person Specification
Qualifications
Essential

• GSCE (or equivalent) or above in Maths and English Language

Experience
Essential

• Experience within a customer service setting
• Experience of note management
• Previous experience of working with databases and maintaining data quality

Desirable

• Reception experience
• Experience within an NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

Skills Required