Job Description

Receptionist Part time - Saturdays

Stowmarket

About Stowe Veterinary Group

Stowe Veterinary Group provides a caring and professional service for all domestic pets, horses and farm animals.

We are also proud to have remained independent of the national companies to maintain our core principles of being caring, friendly and reasonably priced, whilst providing the highest standards of veterinary medicine and surgery and preventative health care.

Our team are animal lovers who are passionate about their work. We take pride in getting to know our clients and their pets and are always happy to give informal advice, either in person or over the telephone. The wellbeing of our patients is at the centre of what we do; this means we will treat your pets as if they were our own.

Role Summary

We currently have an opportunity for an adaptable candidate to join our Reception team in a customer service focused role, providing front of house service to all our clients - Saturdays 08.15 -17.15pm.

There may be an opportunity to assist cover with occasional hours on other days / evenings but these will not be regular hours.

Principal Areas of Responsibility:

Working on the Reception alongside team members Greeting patients and their owners on arrival making them feel welcome Answering the phone dealing with all requests from clients Taking payments and dealing with queries Accepting mail and packages Comfortable with bespoke software (training is provided) Serving clients in the pet shop area as required Assisting clients with any requests

Essential Skills and Qualifications:

Previous experience in a customer facing role Confident in answering the phone Excellent teamwork and communication skills Calm manner with dealing with difficult situations Good computer skills Previous veterinary or animal care role would be helpful

Package:

Salary in-line with the Government guidelines The position is a permanent Saturday position Flexibility to cover holiday/ absences when required Holiday pay accrues upon hours worked Pension scheme is available after qualifying period Staff discount scheme after qualifying period

To apply for this position, please email your CV and covering letter to Jacqui Garrett

Job Types: Part-time, Permanent

Benefits:

Company events Company pension Free parking On-site parking
Experience:

customer facing: 1 year (required) Receptionist: 1 year (required) Retail: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person