Job Description

Clinic Receptionist

Westbury on Trym Clinic - Part Time

Permanent Position

Hours: 17.5 hrs a week (plus Holiday and Sickness cover)

Rate of Pay - Starting Salary 12.40 per hour

The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionis to join our team to work at our Westbury on Trym Clinic in Bristol.

This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.

SKILLS & ATTRIBUTES:

Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:

Excellent customer service skills and telephone manner Strong organisational & communication skills and effective multi-tasker Confident IT skills - Office 365 - Excel/Word & Outlook A genuine passion for people's welfare with a kind and friendly disposition A proactive and quick learner

MAIN RESPONSIBILITIES

Patient Experience:

Clinic Welcome - greeting our patients when they arrive. Reception experience - engage with our patients to ensure that their experience is excellent. Enquiries - answer face-to-face, email and telephone enquiries. Booking Appointments - book patient appointments into the diary. Managing Practitioner diaries Registration and Consent - ensure that new clients register fully and consent to the terms of business and to clinical assessments. Cancellations and DNAs (Did Not Attend) - manage the cancellation and DNA processes from end-to-end. Payment & invoicing - take payments & processing company invoices for payment.

Basic hours

: 17.5 hours per week

Shift pattern to be agreed and may be subject to change:

Westbury on Trym Clinic - 13.75 hrs/week

Monday 15:00 - 20:15 = 5.25 hrs Tuesday - 14:00 - 20:15 = 6.25 hrs Wednesday 14:00 - 20.15pm = 6.25 hrs Plus, support with holiday and sickness cover

OTHER DETAILS

The successful candidate will need to have a flexible approach to work.

Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.

Training will be provided prior to and beyond the start date.

Holidays - 28 days Pro Rata - this includes UK Bank Holidays

If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter & confirm you are able to work these hours.

Job Type: Part-time

Pay: From 12.40 per hour

Experience:

Reception: 1 year (required) Customer service: 2 years (required) Microsoft Excel: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person