Job Description

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Hello, we\'re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We\'re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We\'re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office later on this year.

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. An exciting opportunity has arisen for a Receptionist to join the London team.

This is a part-time position (20 hours) which will cover the Reception desk in our London office from 5-9pm, Monday-Friday.

We are looking for a receptionist with a corporate background. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to making a positive impact on our office environment and providing our people with a first class service.

Your key responsibilities will include:

• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome.
• To aid with meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• To liaise and communicate with the Facilities team members and other service departments in a clear and timely manner to ensure service delivery and team work.
• To ensure the Facilities Manager is made aware of any maintenance issues requiring attention in the reception area and visitor Suite.
• To maintain an organised and tidy work area - this is to include the front desk, seating area, meeting rooms and kitchen areas
• To anticipate people\'s needs, follow up with requests and ensure the expectations are not only met but exceeded.
• To ensure that visitor arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
• To ensure that waiting visitors are kept informed and ensure client/visitor comfort.
• To replenish meeting rooms, as required, with pads, pens and pencils, and refreshments.
• To ensure that all required hospitality is served promptly and to the highest standards.
• To ensure all audio visual equipment is working and provide support when required.
• To maintain appropriate stationery stocks throughout the office.

• To always work in a safe manner and report any hazards to the local Facilities Manager immediately.

Requirements:

This is an ideal position for someone approachable and enthusiastic! You will need close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills. A proactive approach will need to be taken to ensure the prompt resolution of all day-to-day opportunities.

This is a fast paced and varied role at the heart of our business. If you are someone with a \'can do\' attitude, who is flexible, professional and proactive, with experience working within a corporate facilities team; we want to hear from you!

To qualify for the role you must have:

• Previous experience as a Receptionist in a corporate environment.
• The ability to work independently and as part of a team.
• Effective communication skills, both written and verbal.
• The ability to operate calmly under pressure with a strong customer focus.
• A professional and organised approach to the role.
• A logical mindset, with the ability to spot errors and resolve queries using your own initiative

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day\'s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don\'t tick every box. Forget that! While we can\'t accommodate every flexible working request, we\'re always open to discussion. So, if you\'re excited about working with us, but aren\'t sure if you\'re 100% there yet, get in touch anyway.

We\'re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we\'re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we\'re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling Bank