Job Description

Job Summary:

We are looking for a warm, professional, and customer-focused

Hotel Receptionist

to join our front desk team. As the first point of contact for our guests, you will be responsible for delivering exceptional service from check-in to check-out and ensuring every guest feels welcome and well cared for throughout their stay.

Key Responsibilities:

Greet guests with a friendly and professional demeanor upon arrival Perform check-in and check-out procedures efficiently and accurately Manage online and phone reservations Provide information about rooms, rates, amenities, and local attractions Address and resolve guest inquiries, requests, and complaints in a timely and courteous manner Process payments and handle cash, credit card transactions Maintain the front desk area in a clean and organized manner Communicate with housekeeping and other departments to coordinate guest needs Keep accurate records of bookings, guest information, and special requests Follow all hotel policies, procedures, and safety standards

Requirements:

Proficiency in hotel management software (e.g., Hotel Key, PMS systems) is an advantage Excellent customer service and communication skills Ability to multitask and remain calm under pressure Professional appearance and demeanor Strong attention to detail and organizational skills Flexibility to work shifts, including evenings, weekends, and holidays

Preferred Attributes:

Local knowledge of attractions, restaurants, and services Previous experience in a branded hotel Proven experience as a receptionist, front desk agent, or similar role in hospitality
If you possess these skills and are eager to contribute to our dynamic team, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Part-time

Benefits:

Canteen Discounted or free food
Language:

English (preferred)
Work Location: In person