Job Description

Newport Live is an award-winning not-for-profit sport, leisure and cultural trust; we are a registered UK charity with an excellent track record of delivering innovative programmes and services to our communities and residents, that 'inspire people to be happier and healthier'.

Our Receptionists are the face of Newport Live, as the first point of contact when visiting our Newport Live sites; greeting our members and visitors in person and answering calls along with our Customer Services team.

You should have a friendly and approachable nature, with a dedication to delivering excellent customer service and ability to remain calm during busier periods.

Previous receptionist experience is beneficial, but full training will be provided.

Key responsibilities include:

Greeting customers and visitors on arrival Dealing with customers queries face-to-face, on the telephone or via email Taking payments and assisting with paperwork for banking Assisting with sales through positive promotion of our activities and services Ensuring the Reception area is always clean and well presented Taking an important role in any emergency situations, including site evacuations
For a full and information on life at Newport Live, please visit our website: www.newportlive.co.uk/careers

Salary:

Uplifted to Real Living Wage (currently 12.00 per hour)

Benefits:

33 days holiday per year (pro rata), generous pension scheme, free Newport Live membership, free onsite parking, cafe discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Hours:

There are currently multiple shifts available (please see below) across two sites (Regional Pool & Tennis Centre ("Pool") and the Geraint Thomas National Velodrome of Wales ("Velodrome")) with opportunities to work extra shifts as and when required for absence cover across all sites:

Monday

16:00 - 20:00 - Pool - Weekly

13:30 - 22:15 - Pool - 3 weekly - Week 1 (of a 3 week rota)

05: 45 - 14:00 - Pool - 3 weekly - Week 3 (of a 3 week rota)

Tuesday

16:00 to 20:00 - Pool - Weekly

13:30 - 22:15 -Velodrome - 3 weekly - Week 1 (of a 3 week rota)

05:45 - 14:00 - Velodrome - 3 Weekly - Week 3 (of a 3 week rota)

Thursday

05:45 - 14:30 - Velodrome - 3 weekly - Week 2 (of a 3 week rota)

Friday

13:30 - 22:15 - Velodrome - Weekly

Saturday

07:45 - 21:15 - Velodrome - 3 weekly - Week 2 (of a 3 week rota)

Sunday

10:30 - 14:30 - Pool - Weekly

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Benefits:

Company pension Cycle to work scheme Discounted or free food Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Application question(s):

Please outline your motivation for applying for this role: Which of the published shifts are you interested in?
Experience:

receptionist: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 20/07/2025