Job Description

Job Summary

We are seeking a highly motivated, IT literate, forward thinking and quality aware individual to join our expanding GP Surgery as a GP Receptionist (Patient Care Co-ordinator) - due to the nature of the role, proven sales experience with high target work would be advantageous. A cover letter explaining how your skills/experience would apply to the role would be supportive.

Shifts available (please note shift times are non-negotiable due to the surgery business hours):

Shift 1

- Monday 8am to 1pm & 2pm to 6:30pm, Wednesday 2pm to 6:30pm, Thursday 8am to 1pm & 2pm to 6:30pm & Friday 8am to 1pm & 2pm to 6:30pm - 33 hours per week.

Shift 2

- Monday 8am to 1pm & 2pm to 6:30pm, Thursday 8am to 1pm & 2pm to 6:30pm & Friday 8am to 1pm & 2pm to 6:30pm - 28.5 hours per week.

Main duties of the job:

We are looking for a personable, confident communicator with sales experience who can engage with the local community and help bring new patients into our GP Surgery. You will be working in a busy, demanding environment and offer effective communication and assistance to our patients and entire practice team.

Duties include (but are not limited to):

Greet and welcome patients in a warm and professional manner. Offer general assistance to the Practice Team and patients. Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice. Facilitate effective communication between patients, managerial team and the clinical team.

Person Specification:

Proven experience in a GP Surgery or busy administrative role is preferred. Strong sales and engagement experience Proficiency in Microsoft Office applications is essential. Strong data entry skills with attention to detail Excellent organisational abilities to manage multiple tasks effectively Competent typing skills Exceptional phone and customer-facing etiquette with strong communication skills Ability to work independently as well as part of a team A positive attitude and a willingness to learn new skills

Overview of your organisation

We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre.

We have 14,000 registered patients, we are also a training practice for GP's, Nurses and Physician Associates.

We have 8 GP's, 1 Clinical Pharmacist, 1 Paramedic Practitioner, 1 HCA, 1 Nurse Practitioner and 1 Nurse Associate.

Job Types: Part-time, Permanent

Pay: 13.50 per hour

Expected hours: 28.5 - 33 per week

Work Location: In person