Job Description

About us

PATIENT CARE COORDINATOR

Part-Time from 21.25 hours pw

Starting Hourly Rate: 13.00

An exciting opportunity has arisen within AshLea Medical Practice for a part-time Patient Care Coordinator to join our Reception Team at Gilbert House Surgery.

We are a 2 site practice in Ashtead and Leatherhead in Surrey, with 10 partners and approximately 60 staff, our multi-disciplinary team includes Associate GPs, GPwSIs, Clinical Pharmacists, Physiotherapists and a multi-skilled Practice Nurse team.

We serve approximately 21,000 patients. We have close links and are actively involved in the Leatherhead Primary Care Network and DHC GP Federation.

We are seeking an enthusiastic and committed individual to join our reception team in supporting the practice clinical team signposting patients to the appropriate healthcare professional or service and working efficiently as part of the practice's multidisciplinary team. The Patient Care Coordinator will undertake reception duties as part of the role, delivering a polite and professional service, ensuring high standards of data recording and fulfilling all administrative tasks to ensure that the Practice is operating as an effective organisation. The Practice will actively support the successful candidate's personal development and offers career progression.

Our shifts run in mornings or afternoons with the morning being 7:45 am - 1:15pm and the afternoon shifts being 1:15pm - 6:30pm. Our current shift pattern offerings are:

Monday AM

Tuesday PM

Thursday PM

Friday PM

Please note: Successful applicants who are registered patients of the Practice will be required to register at an alternative GP Surgery.

The following are the core responsibilities of the Patient Care Coordinator for which full training will be given:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.

b. Recognise and respond to emergency situations.

c. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately and redirecting them to the practice website where possible.

d. Process patient requests for appointments, information and take payments for fee paying services.

e. Process repeat prescription requests.

f. Initiate contact with and respond to requests from patients, team members and external agencies.

g. Promote and process patient online access and proxy access via the NHS App.

h. Action incoming emails and tasks.

i. Code patient data as required on EMIS Web.

j. Photocopy/scan/workflow documentation as required.

k. Data entry of new patient registrations and processing the relevant patient registration information as required. Process registration queries.

l. Input data into the patients' healthcare records as necessary.

m. Deal with requests for information, e.g. SAR, insurance/solicitors' letters and DVLA forms, reviewing the patient records for updates. If unavailable direct patient to the administrative team.

n. Manage all queries as necessary in an efficient manner.

o. Endeavour to resolve all patient concerns. However, if unable to find a resolution forward for the Patient Services Manager's attention.

p. Carry out system searches as requested.

q. Maintain a clean, tidy, effective working area including waiting room & kitchen at all times.

r. Monitor and maintain the reception area and noticeboards.

s. Assist to ensure all specimens collected by courier.

t. Clean up spills/accidents as soon as practicable in accordance with practice policy.

u. Complete opening and closing procedures in accordance with practice policy.

v. Support all clinical and management staff with general tasks as requested.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Benefits:

Company pension Health & wellbeing programme Sick pay
Application question(s):

Do you reside within 10 miles of the Practice? Yes or No
Experience:

Receptionist: 1 year (required)
Work Location: In person