Job Description

Receptionist / Centre Assistant / Front of House

Location:

Based at Allia Future Business Centre Peterborough

Hours:

Part Time -28 hours per week, full day Mon - Wed and half day Thurs & Fri

Reports to

: Assistant Centre Manager

Salary:

Pro-rated to circa 18 400 (23k FTE) - depending on experience

Benefits:

Company pension scheme; private healthcare, healthcare cashback plan, wellness programme, store discounts, life insurance, flexible working, and more!

Must be able to work in the UK without sponsorship

We are looking for a highly motivated receptionist / centre assistant who will provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centres, Peterborough.

About Us

Allia Future Business Centres offer award-winning flexible workspace and a vibrant community for small businesses who are creating change. Allia Impact runs free business support programmes and innovative funded projects. Allia C & C provide a wide range of services on funding for social and commercial enterprises. Working together, they are dedicated to supporting businesses to thrive, grow and create jobs, so that they can make a positive impact on their community, as well as addressing social and environmental global challenges.

Our people are pivotal to our success, and we have grown expediently. Our team is almost 50 strong in 3 locations and we continue to add to this number. We are an equal opportunities employer who embraces diversity, inclusion and flexible working.

Receptionist / Centre Assistant Role Responsibilities

Delivering reception services during our core hours of 8.30am-5.30pm, including receiving, directing and responding to all calls, messages, sorting incoming and outgoing mail and assisting tenants and visitors. Occasionally assisting with tasks outside of core hours which may require early starts, late finishes and weekend working. Greeting and directing visitors and dealing with queries from tenants, visitors, customers and the general public including making them aware of relevant services that we offer. Taking enquires, managing bookings and organising the delivery of conference and meeting room bookings to include setting up spaces for bookings with the movement of furniture to the desired layout and setting up and delivering our catering offer. Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System and generating necessary invoices, credit notes and taking card payments. Managing tenant information through our management information system and logging prospects and new clients in our CRM system, providing reports to management when required. Monitoring, and reporting on, maintenance issues in the building, including having responsibility for the reception area and the conference/meeting rooms. Providing general administrative support to the reception and operations team i.e. processing applications, filing, photocopying, scanning and purchasing supplies. Ensuring the Centre's appearance is maintained to a high standard, liaising with our cleaning and maintenance contractors, to ensure the safety, welfare and expectations of our tenants and visitors at all times. Delivering exceptional, 5-star, customer service at all times. Promoting, encouraging and assisting in creating a community spirit at the Centre. Any other task that is deemed as appropriate and within the competence of the individual.

Skills, Qualifications & Personal Attributes

Experience of administration work using Microsoft Office/Office 365 (e.g. Outlook, Word, Excel) Experience of working in a customer-facing role, and an understanding of the need for excellent customer service skills A willingness to develop and also learn new computer programmes/systems An approachable, friendly and professional manner with a positive, can-do, attitude Excellent communication skills, with a high standard of spoken and written English Flexibility to work in Allia Future Business Centres in central and north Cambridge locations and to occasionally work outside of core hours. The ability to work effectively in a team and also on your own Organisational skills and able to meet deadlines under pressure Problem solving A motivation to do things and identify new ways of working, that improve the service we offer at the Centre. Being able to problem solve and work under own initiative when required.

In return:

You'll be a part of a multi-award-winning organisation that drives innovation with a focus on addressing environmental and social challenges. We offer great benefits, friendly atmospheres, and flexible working options.

We are committed to equality and diversity for our ventures, tenants, colleagues, volunteers, trustees, and supporters. We value the strength that comes with difference and the positive contribution that diversity brings to the communities in which we serve. We are working to increase diversity and would particularly welcome applications from groups that are currently under-represented, including those from a BAME background.

To apply for this role, please send an up-to-date CV with a supporting covering letter highlighting your skills and experience along with why we should consider you for the role and your salary expectations to recruitment@allia.org.uk. We are looking to fill the role urgently so will be interviewing applicants as they apply

Application deadline: 30/08/2025
Reference ID: FBCPCA0825

Job Types: Part-time, Permanent

Pay: 18,400.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free fitness classes Free or subsidised travel Health & wellbeing programme Life insurance Paid volunteer time Private medical insurance Referral programme Sick pay Store discount Transport links
Experience:

Front desk: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/08/2025
Reference ID: FBCPCA0825