Job Description

Job Overview

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support.

You must live in Plymouth (Devon, UK) permanently and be available during school holiday periods, summer holidays (planned absences in the year are fine with advance notice given).

Please do not apply if you are in full-time education (school, university) or

do not plan to be in Plymouth for a long

time.

We are looking for a candidate ASAP

. Currently, only part-time hours are available, with a minimum of 22.5 hours per week, but this can increase during the busier season. There are also opportunities to cover any staff absences.

Shift patterns:

Morning: 7:30am-2pm Evening: 2-9pm Need to have weekend availability (bi-weekly)

Responsibilities (not exhaustive list):

Meeting and greeting guests Check guests in and out of the apartments General administration Managing reservations and room allocations Providing information about hotel services, amenities and local attractions Assisting with special guest requests / events (weddings, extra amenities, birthdays, anniversaries etc) Dealing with telephone and email enquires Promoting hotel brand and responding to reviews Processing payments (incl cash handling) and issuing invoices/receipts Maintaining accurate guest records and booking systems Ensuring hotel policies and safety procedures are followed Coordinating with housekeeping and maintenance for room readiness, helping with laundry Assisting with the kitchen staff for breakfast run, taking guest orders and serving

Skills / Experience:

Well-developed communication and guest relation skills Organised and professional Reliable and confident Strong time-management skills Adaptable and able to thrive under pressure Exceptional attention to detail & a passion for the industry Multi-tasking skills Must be computer literate, knowledge of Microsoft word, Microsoft Excel and Microsoft outlook would be preferred. Previous Hotel Reception experience is preferred, but not necessary.

We are unfortunately not sponsoring any visas at this current time.

Benefits:

Discounted or free food Employee discount On-site parking A caring and inclusive team culture
This is an exciting opportunity for an ambitious individual looking to make a significant impact within our organisation while working alongside dedicated professionals committed to excellence.

Selected candidates will be invited for an interview by management team and if selected, you will be provided an offer and further details about the start date. Training will be provided.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Language:

English (required)
Work Location: In person

Reference ID: 040625
Expected start date: 02/07/2025