Job Description

Receptionist / Resident support

Our hotel is currently operating as a temporary accommodation for vulnerable adults who are awaiting permanent housing.

Responsibilities to include:

Checking in new residents, including completion of the Housing Benefit forms, going over accommodation rules, and providing any other information as required, Ensuring hotel systems and paperwork are kept up-to-date and correct, Liaising with a variety of organisations such as Glasgow City Council, Police Scotland, social work and charities, Communicating with the management, reception, maintenance and housekeeping teams, working together to find solutions, Assisting residents where possible, providing residents with organisations details that can help them in need, Keeping an eye on CCTV cameras, checking names against the system before handing out keys, etc.
Skills:

A caring individual with the goal of helping others Previous experience in customer service Organisation and time management skills Previous administrative skills in hotel systems is beneficial but not essential (training will be provided) Confident speaking on the phone Be fluent in English
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Flexitime
Ability to commute/relocate:

Glasgow, G1 3RB: reliably commute or plan to relocate before starting work (preferred)
Experience:

Reception: 2 years (required)
Work Location: In person

Reference ID: RMU/RS-05/02/25