Job Description

Job Overview:
The hotel reception is one of the most important places for guests, it is where they gain that all important first impression and where they go to for any queries throughout their stay. If you think that you can provide that then read on!

Ruthin Castle is a beautiful retreat; steeped in history and nestled in acres of parkland beside the Clwydian Range in North Wales. The Castle offers four room styles across 54 bedrooms, 4 restaurant and bar dining options along with event suites, which hosts a large number of weddings.

We are looking for a receptionist to provide that warm and welcoming service that we are famous for.

We are seeking a receptionist to work on our busy main reception, ensuring excellent & professional guest service is consistently provided at all times. The role includes the following duties:

Greeting all guests and visitors to the hotel and offering the warmest of welcomes.

Taking bookings for all areas of the hotel and answering guest queries.

Communicating & liaising with team members within the operation.

We are looking for someone who has great communication and organisational skills. You need to be able to work independently and deal confidently with all the enquires that will come your way.

What's in it for you?

Free meals included on shift

Free parking on site

30 per night - staff stays at Ruthin Castle Hotel and Spa and additional partner hotels, all situated in stunning locations with magnificent scenery.

55 per night - discounted stays for friends and family at Ruthin and partner hotels.

40% discount on our amazing spa -includes spa visits and entry. 15% discount for spa visits and entry for friends and family.

50% discount on food and drinks agreed upon visit.

Cycle to work scheme.

We offer a personalised training plan, and genuine career progression throughout the portfolio.

Interested? Or have any questions, then get in touch!

Job Type: Part-time

Pay: Up to 12.21 per hour

Expected hours: 24 per week

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Gym membership On-site parking Referral programme
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person