Receptionist - The Sands, Scarborough (Full-time / Part-time)
Location: North Bay Beach, Scarborough | Seasonal until end of September (with potential for extension)
Join the award-winning team at The Sands, Scarborough - home to 87 stunning 5-star luxury self-catering apartments on the beautiful North Bay Beach. We're looking for a warm, professional, and enthusiastic Receptionist to become the friendly face of our busy front-of-house team.
Your Role:
As a key part of our reception team, you'll ensure every guest receives an exceptional welcome and a seamless experience from check-in to check-out. Your responsibilities will include:
Delivering outstanding customer service to all guests.
Managing check-in/out procedures with efficiency and care.
Handling guest enquiries and managing reservations across multiple platforms.
Taking secure payments using credit card terminals.
Updating external booking systems and communicating guest messages to relevant departments.
Assisting with shift accounting and end-of-day reporting.
Supporting sales and revenue initiatives introduced by management.
What We're Looking For:
We're seeking a confident and capable individual with the following qualities:
Previous experience in a hospitality or customer service role.
Familiarity with booking/reservation systems.
A genuine passion for delivering exceptional service.
Excellent communication and interpersonal skills.
The ability to remain calm and organised under pressure.
A proactive, team-focused attitude with a keen eye for detail.
Hours of Work:
Between
20-40 hours per week
on a rota basis.
Shifts vary between
8:00am and 10:00pm
, including weekends, evenings, and bank holidays.
Why Work With Us?
At The Sands, we pride ourselves on creating a welcoming, professional, and supportive working environment. If you're passionate about hospitality and ready to bring your energy and expertise to a dynamic team, we'd love to hear from you!