Job Description

Description


The job


You will be working with our front-line clinical teams to support the delivery of the highest quality primary care service to our patients. As part of the Welcoming Team you will play a key part in our patients journey - welcoming them to our surgeries with kindness and understanding, displaying the excellence in service our patient populations deserve.


Location: Opportunities available across our South East London surgeries incl. West Norwood, Lewisham, Deptford.


Knights Hill Surgery (SE27 0DF)
Penrose Surgery & Maddock Way (SE17 3DW) Nightingale Surgery (SE12 8NP)
Kingfisher Medical Centre & Surrey Docks (SE8 5DA) Deptford Surgery (SE14 6TJ)


Hours: Ideally full time; part time applicants also considered


Salary: 20,530 - 23,463 WTE depending on experience


Key Responsibilities


GP Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient tasks appropriately, follow our systems and protocols and keep the practice presentable and safe.


Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations. You'll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.


Skills, Knowledge and Expertise


About you:


The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients. You'll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.


Minimum requirements: candidates must be comfortable with computers. Previous experience working in a GP practice or with EMIS is preferred but not required. Experience in customer service fields and second languages may be helpful in your application.


About Penrose Health
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.


We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.


We work closely with NHS partners to deliver a full range of services -- from routine checks to complex, long-term care -- backed by robust systems and a culture of continuous improvement.


We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.


Learn more at penrosehealth.co.uk.
Penrose Health 2025.