Job Description

Receptionist

Location:

Seaham Hall, County Durham

Salary:

25,396.80 per year + share of monthly service charge (approx. 2,000 annually)

Hours:

40 hours per week (full-time), including weekends and bank holidays

Shift Times:

Earliest start 7:45am | Latest finish 10:30pm

About Seaham Hall

Perched proudly on the County Durham coastline,

Seaham Hall

blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.


Discover more about our award-winning resort: www.seaham-hall.co.uk

The Role

As a

Receptionist

, you'll be the welcoming face of Seaham Hall -- the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you'll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.


This is an exceptional opportunity to join a passionate, professional team in one of the North's most celebrated luxury hotels.

What We're Looking For

Minimum

one year of experience

in a customer-facing role (hospitality experience a bonus). A genuine passion for creating

memorable guest experiences

. Excellent

communication skills

, attention to detail, and professional presentation. Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided). A

team player

with initiative and the ability to work independently. Reliable

transport

, given early starts and late finishes.

Why You'll Love Working With Us

Comprehensive

induction and in-house training

to support your growth. Be part of a

multi-award-winning team

, including: + Gold Winner, North East England Tourism Awards (five consecutive years) + Shortlisted for VisitEngland Small Hotel of the Year 2025
+ Gold Winner, VisitEngland Small Hotel of the Year 2022
+ North of England Hotel of the Year 2023 - The Sunday Times
Access to

wellness programs, charity events, and sustainability initiatives

.

Employee benefits

, including recognition schemes and discounts on spa experiences.

Wagestream

access for financial wellbeing and flexibility. Up to

20% off

gift vouchers and spa experiences.

Free onsite parking

and provided uniform. Monthly and annual

Employee of the Month

incentives.

Ready to Elevate Hospitality?

If you bring passion, professionalism, and a love for exceptional guest service, we'd be delighted to hear from you.


Join a team where every day offers the chance to create unforgettable moments -- and where people are truly at the heart of everything we do.

Apply today and start your journey with Seaham Hall.

INDFOH