Job Description

Join a Team That Puts People First - Receptionist/Secretary Opportunity

Job Summary

:

At Richmond Medical Centre, we don't just work--we thrive. Team wellbeing is at the heart of everything we do, and we've built a workplace that's open, inclusive, and genuinely supportive. If you're looking for a role where your ideas count and your wellbeing matters, this could be the perfect fit.

We're excited to offer a temporary opportunity for a Receptionist/Secretary to join our friendly team, covering maternity leave for one of our valued colleagues. This role is set to begin on Monday 27th October and will last for 9 months.

As part of our busy practice, you will play a key role in delivering high-quality patient care by providing efficient and compassionate administrative support. From day one, you'll have access to the tools, resources, and encouragement you need to grow, shine, and do your best work (with plenty of laughs along the way).

What's in it for you?

25 days annual leave plus bank holidays (pro-rata) NHS pension scheme Summer and Christmas social events--because we believe in celebrating together
If you're ready to bring your skills to a team that values kindness, collaboration, and a good cup of tea, we'd love to hear from you.

Duties

:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations /Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Maintaining and monitoring the Practice appointments system on SystmOne. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information Filing/Scanning and retrieving paperwork Processing repeats prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing and re-stocking consulting rooms as required Providing clerical assistance as required including word/data processing, filing, photocopying and scanning Monitoring of stationery/clinical room and other supplies Accepting and documenting samples from patients Assisting secretary with typing referrals and other documentation when required Supporting when patients or clinical staff request a chaperone Assisting with spot cleaning of the premises as and when required to ensure that all patient areas are presentable throughout the day Ensuring building security, closing doors, windows and shutters at the end of the day.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Practice trauma informed care with all patients and colleagues that you come into contact with, following the practices policy

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Training:

The post-holder will participate in any training programme implemented by the Practice as part of this employment. This will include paid mandatory training such as safeguarding, fire safety and manual handling through our online training provider Bluestream which will be carried out prior to commencing the role.

Annual basic life support training will also be provided at the practice.

Person Specification

Essential Qualifications-:

Maths and English GCSE- A to C (or equivalent)
Excellent Customer Service Skills Excellent Communication Skills

Job Specification

The successful candidate will have and be able to demonstrate:

Excellent customer service skills. Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team Friendly and approachable manner; Experience of working in a team; Good telephone manner; Professionalism; A can do attitude; Adept in using own initiative when working alone; Experience of working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Closing Date: 30/09/2025

Interview Date: 08/10/2025

Start Date: 27/10/2025

Job Type: Fixed term contract
Contract length: 9 months

Pay: 12.24 per hour

Expected hours: No less than 29 per week

Benefits:

Free flu jabs On-site parking
Application question(s):

"Tell us about a time when you had to juggle multiple tasks or priorities at once. How did you manage your time and ensure that nothing slipped through the cracks?" How would you make a patient feel welcome when entering the surgery? What is your proudest achievement to date?
Language:

English (preferred)
Work Location: In person