Job Description

Job Ref:

HOL1019

Branch:

Holiday Inn London Sheperton

Location:

Holiday Inn London-Shepperton, Shepperton

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

31/05/2025

Closing date:

22/07/2025

No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.



You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler - because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you'll be doing as a Receptionist

Constantly finding innovative ways to put a smile on your customer's face - that's where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond? Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience Driving sales opportunities and maximising revenue and occupancy levels

What'll make you a great fit for this Receptionist role

It doesn't matter where you've gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs You'll enjoy using tech - we have lots of it to make your life easier and our guests experience more seamless You'll love people - and as a result, have great interpersonal and communication skills Details? You love them! You'll be incredibly attentive with guests as a result Flexible and able to remain focused on results under pressure and to challenging deadlines Self-motivated and confident Hard-working but FUN!

The benefits

Discounts across retail, restaurants, events etc (because we know life isn't justabout work) Family and Friends discounts in hotels across the IHG Hotels Leisure Club / Gym free membership International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!) Parking on site for free Meals for free on shift - hard work is hungry work! Progression Room to grow, with opportunities across the UK and internationally Uniform provided * Flexible attitude and working hours.