Job Description

We aren't interested in creating a workforce, we build a community at our hotels.

Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.

We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.

Burnham Beeches Hotel is a 4-star hotel Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant.

The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.

Burnham Beeches Hotel completed a beautiful transformation. Refreshments taken place across the hotel from our suites and bedrooms in the original Manor House through to the Reception and other public areas, staying in keeping with the Manor House's fantastic heritage and historical features.

It is a fantastic time to join the hotel community and bring your own ideas, expertise, and experience whilst driving hotel business and performance.

Duties include:

Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction. To ensure that all reservations and enquires are dealt with promptly, following the Company's Core standards including both direct bookings and 3rd party channels. Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest. Professionally and competently operate the telephone system in line with operating standards.

The ideal candidate for the Receptionist position should:

Previous PMS and Guestline experience preferred Have previous experience working within reservations / reception in a hotel environment Be an excellent team player Have great attention to detail Have excellent communication skills Display a positive and can do attitude at all times Display a professional and courteous attitude to our guests

What can we offer you?

Competitive salary

Discount schemes across the Immersive Hospitality Group

Free meals whilst on duty

Training and development opportunities

Company pension scheme

Uniform

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management Group is an equal opportunities employer.

Job Types: Part-time, Temporary

Pay: 12.21 per hour

Benefits:

Cycle to work scheme Discounted or free food Employee discount On-site parking
Schedule:

8 hour shift Holidays Weekend availability
Work Location: In person