Job Description

Full job description

Treloyhan Manor

in St Ives, Cornwall, are seeking a full time Receptionist team member, to work 5 days per week, including evenings, weekends and Bank Holidays.

JOB DESCRIPTION

Job Title

Reception Team Member

The main function for this role is to assist in the smooth running of the main reception desk at Treloyhan Manor. With high customer expectations and a willingness to ensure the customer has an experiance that will make them wish to return the reception team must present the face of the business and go above and beyond.

Key Tasks

Customer Focus

At all times make sure that guest satisfaction is met To be the main point of contact for all clients looking to utilise the property facitlities & to including upselling of all facilities. To manage the expectations of guests before they arrive and to follow up effectively any queries they may have. To ensure all enquires about the rooms, i.e. price are dealt with efficiently as per Manor procedures. Promote a culture of "nothing is too much trouble"

Operational Responsibilities & Support

To be fully conversant with the facilities, tariffs, current strategies, promotions and activities Responsible to maintaining the organisation of the office and ensuring standards and procedures are adhered to Ensure all Daily/Weekly/Monthly departmental tasks are carried out Ensure that reservations checks and back ups are completed accurately Taking reservations by phone and processing faxes/emails & walk in enquiries

Team Support

To deliver items to guests rooms when requested To resolve any issues that may arise - to 'own' the problem until it is finally resolved To assist housekeeping when required

Health & Safety

Participate in emergency situations, including fire and bomb incidents To take reasonable care for health and safety of yourself, colleagues and guests who may be affected by your acts or omissions at work. Ensure that the Company complies fully and at all times with its legal duties regarding health, safety and welfare matters. Familiarise yourself with and comply with the Company's 'Health and Safety' and 'Fire and Bomb procedures Report immediately all accidents involving injury or illness to your Line Manager Highlight Health and Safety or maintenance issues and follow them up.

Additional Responsibilities

Attend training as relevant to role Adhere to all policies and procedures as promoted by the Senior Management Team Any other reasonable duty as requested by a member of the Senior Management Team Play a part in driving change. Challenge ideas in a constructive manner.

Desirable

Some local knowledge Knowledge of local Hotel competition
Job Types: Full-time, Permanent

Pay: 12.50 per hour

Schedule:

Early shift - 7.00am - 3.00pm Late Shift - 3.00pm - 10.00pm Weekend availability
Ability to commute/relocate:

St Ives, TR26 2RX: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Reception: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Job Types: Part-time, Temporary
Contract length: 3 months

Pay: Up to 12.50 per hour

Expected hours: 20 per week

Additional pay:

Loyalty bonus Tips
Benefits:

Company pension Free parking On-site parking
Schedule:

Holidays Weekend availability
Work Location: In person