Receptionist

Stoke-on-Trent, United Kingdom

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Job Description

***FOR ICB/UHNM/MPFT/NSCHT EMPLOYEES ONLY***
Receptionist - Band 2 - Darwin Centre - Part Time (15 hours per week)
An exciting opportunity has arisen for a Receptionist to join our Team at the Darwin Centre.We are currently looking for a reliable, hardworking and enthusiastic Receptionist to join our team on a part-time basis (15 hours per week).
As the first point of contact either in person or by telephone, the Receptionist plays a key role in establishing and maintaining good relations with members of the public, ensuring that patients are attended to with care and sensitivity and that meeting their needs is a top priority.
Duties include, answering telephone calls, booking appointments and providing support for the Team.
In return we can offer you:

A supportive & friendly working environment
Active encouragement to learn and develop within your role
Dedicated career pathways and great opportunities for continuing development
Commitment to, and support for your wellbeing

NOTE: We are unable to offer sponsorship for this role.
Main duties of the job
To work primarily on Reception undertaking any telephonist duties under the general direction of the Administration Manager, ensuring that a professional, efficient and cost effective service is provided to staff and the public at all times.
To support the Administration and Clerical function in the Darwin Centre.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
24 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
232-SPL-7315828-A
Job locations
Darwin Centre
Stoke-on-Trent
ST4 7LF
Job description
Job responsibilities
1. To receive calls to the reception in a courteous and helpful manner, answering incoming calls and transferring callers appropriately and providing information as required.
2. Provide postal services for the Trust including signing and recording of mail. Sorting, franking of mail internally and externally. Including maintenance of the franking machine ensuring any faults are reported to appropriate department or personnel.
3. Providing and receiving routine information in particular, this will involve:
Responding to appropriate requests for information
Acting on correspondence responding to, or referring to the appropriate person
Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. patients, carers, complexity)
Liaison with partner services and organisations
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing, reconciliation of information, appointment letters
4. The role will require capacity to make decisions, which may require analysis or consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicting diary appointments and schedules Job description
Job responsibilities
1. To receive calls to the reception in a courteous and helpful manner, answering incoming calls and transferring callers appropriately and providing information as required.
2. Provide postal services for the Trust including signing and recording of mail. Sorting, franking of mail internally and externally. Including maintenance of the franking machine ensuring any faults are reported to appropriate department or personnel.
3. Providing and receiving routine information in particular, this will involve:
Responding to appropriate requests for information
Acting on correspondence responding to, or referring to the appropriate person
Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. patients, carers, complexity)
Liaison with partner services and organisations
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing, reconciliation of information, appointment letters
4. The role will require capacity to make decisions, which may require analysis or consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contacts
Prioritising work, resolving conflicting diary appointments and schedules
Person Specification
Qualifications
Essential