Job Description

This is a great opportunity to take on the next steps in your hospitality career and

be part of a hotel reception team

with

Surya Hotels

, reporting to & working with the hotels' management team to

maximise guest experience.

In a new era in hospitality, make your mark and really drive it forwards, embracing our '

Ownership with Personality' values.


It's a picture perfect scene. Swans glide past a whitewashed mill, nestled on the riverbank by an ancient bridge, framed by weeping willows. Lush green water-meadows stretch as far as the eye can see. Welcome to The Mill Hotel, a beautifully converted watermill in the quintessential country town of Sudbury, Suffolk.



History and modernity meet here, with soothing, contemporary interiors throughout the hotel and it's 62 rooms, complementing the mill's original features, among them the waterwheel itself - an atmospheric centrepiece in the restaurant and relaxing bar. Within minutes of the hotel, picturesque villages dot some of England's loveliest countryside in scenes made famous by romantic artist John Constable.



We're looking for a

Hotel Receptionist

with a positive and calm outlook, a friendly approach, who communicate effectively both verbally and in writing, completes reception tasks - such as check in and check out to Standard Operating Procedures, pays close attention to detail and with desire to provide exceptional customer service.


To succeed as a member of our

Hotel Reception team

you would ideally have previous experience of working within a hotel reception and knowledge of hotel reservations systems.


You should also have a natural 'up- selling' ability, an approachable manner, and knowledge of the MS Office suite/365.

Hotel Receptionist

duties and responsibilities will include:

taking reservations, dealing with guests' enquiries and assistance, check-ins and check-outs, taking payments, balancing ledgers and vouchers answering calls, emails and in person queries and ensuring a high level of customer service at all times.

If the above role interests you please get in contact with us, we look forward to hearing from you soon.


In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, flexible working times- including a variety of earlies, lates, evenings, weekends and bank holidays, access to our Employee Assistance Programme through Hospitality Action- free & confidential, Bike2Work scheme, Auto-enrolment pension and access our Wagestream facility- making savings pots, retails & supermarket discounts or accessing wages as you earn, and significant discounts on restaurant and hotel stays across the Group- up to 50% off!.


As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure.


We're a diverse and dynamic Group, come join us!

Stay. Explore. Discover.

INDFOH